[Hiring] Fractional Slate Captain @Human Capital Education

Role Description

The Fractional Slate Captain serves as a fractional on-demand Slate captain for partner institutions that need dedicated Slate expertise without hiring a full-time role of their own. Acting as an interim or ongoing extension of a partner's team, the Fractional Slate Captain owns the day-to-day operation of one or more partner Slate instances, providing expert guidance across every functional area of Slate, keeping critical processes running, and advancing day-to-date needs based on each partner's goals.

Depending on partner needs, this role may support a single institution on a full-time basis or serve several partner institutions part-time (typically no more than three/four), and may either stand in as a partner's acting Slate Captain or augment and support an existing Slate team at the partner. When not fully committed to dedicated engagements, the Fractional Slate Captain contributes to Human Capital's broader Slate practice through providing Slate consulting to other partners across implementations, training, audit, and support and managed services.

Primary Responsibilities

• Act as the interim or ongoing Slate Captain for client partners in need of dedicated support, either with a single institution or fractionally across multiple partner institutions.
• Own day-to-day operations within partner Slate instances as defined by each partner, whether as the sole acting Slate Captain or augmenting existing partner staff and Slate resources.
• Plan and execute Slate activities scoped to the needs and priorities of each partner institution (e.g. performing Cycle Prep, updating Applications, Queries, Reports, Deliver, Forms, Events, Workflows, Rules, etc.).
• Provide expert guidance and hands-on Slate expertise across all required functional areas of Slate and in support of all Slate lifecycles.
• Provide training and support as needed to the partners' staff that work in various roles within the Slate environment.

Qualifications

• Well-rounded Slate knowledge and abilities, including several areas of mastery.
• Strong knowledge of processes and strategy in one or more of the Slate lifecycles – enrollment, student success, and advancement.
• Highly organized with an aptitude for working in a constantly changing environment and adapting changing priorities.
• Accountable with strong attention to detail.
• Experience with and/or belief in the importance of customer service as a foundational aspect of business success.
• Possess a client-centric attitude to listen with empathy and the ability to explain both technical and non-technical concepts and issues.
• Minimum of two years as a Slate Captain or in an equivalent role.
• Bachelor's Degree, plus 3+ years of professional work experience, or 5-7 years of professional work experience in higher education/CRM systems.

Benefits

• Opportunity to participate in building something important.
• Experienced management team that enjoys the work – and loves education.
• Competitive salary.
• Medical/Dental/Vision Insurance.
• 401K plan.
• Unlimited PTO policy.
• Wellness Program.
• Flexible work model.
• Community giving/volunteer program.