[Hiring] Founding AI deployment strategist @lemlist

Role Description

We're hiring our first post-sales leader. You'll work side by side with Claap’s co-founder & CRO, Pierre, on Claap's most strategic accounts, leading AI transformation projects at the executive level, driving expansion, and codifying our post-sales playbook from scratch.

This is not a CSM job. It's not even a typical KAM job. It's a founding-team role that sits at the intersection of strategic account management, enterprise change management, and AI consulting.

If you've been a top AE who got bored of cold outbound, a Solutions Engineer who wants to own the commercial outcome, an Enterprise CSM who's tired of inheriting playbooks that don't work upmarket, or a transformation consultant who wants to ship inside the product instead of writing slides about it, this is the job.

Why this role exists right now

• Our deals are no longer "buy a notes-taker." They are strategic AI transformation projects with executive sponsorship, multi-quarter rollouts, and stakeholders ranging from the CRO to the CIO to the AI/Data team building agentic workflows on top of Claap.
• These projects share three traits:
  • They are transverse.
  • AI maturity varies wildly.
  • The technical bar keeps rising.

What you'll actually do

• You'll own a portfolio of strategic accounts (€20K+ ARR) and be measured on Net Revenue Retention.
• In your first 90 days you will:
  • Take over 3 to 5 of Pierre's anchor accounts and run them end-to-end.
  • Codify our 30/60/90 onboarding framework and our Mutual Success Plan template.
  • Build the customer health scoring model to better anticipate potential churns.
  • Run your first scripted Executive Business Review with one of our enterprise customers.
  • Co-design with Product the agent-facing capabilities our largest customers are asking for.
• After that, you'll:
  • Own the expansion forecast and quarterly QBR cadence.
  • Lead the AI transformation conversations.
  • Run weekly working sessions with strategic accounts.
  • Be the bridge between customer AI/data teams and our Product team.

Who we're looking for

• A builder, not a maintainer.
• Commercially sharp.
• A change management operator.
• Genuinely passionate about agentic AI.
• Technically deep enough to be dangerous.
• Methodology-fluent.
• Calm under fire.

Hard requirements

• 5+ years in B2B SaaS post-sales (KAM, Strategic CSM, Senior AE, or SE), at least 3 years carrying a revenue or retention number.
• Hands-on experience with at least one agentic AI platform.
• Fluent English AND French (this is non-negotiable).
• Based in France.
• Comfortable working in a remote-first environment.

Nice to have

• Background at a B2B SaaS company in scale-up mode (Series A to C).
• Experience leading enterprise software rollouts with formal change management.
• Experience in CRM, conversation intelligence, sales enablement, or revenue ops tooling.
• Familiarity with MCP, RAG architectures, or having shipped an internal agent at a previous company.
• Built a CS or KAM playbook from scratch at a previous company.
• Public writing, podcasting, or speaking on AI in sales / revenue operations.

What we offer

• The chance to shape a function, and a team, that doesn't exist yet.
• A founding-team role with real ownership: title, scope, and equity.
• Competitive base + variable structure tied to NRR.
• Direct line to two co-founders.
• A culture that ships fast, gives feedback honestly, and treats AI as a daily tool.
• A first-class tech sales stack and all the IT equipment you need.
• One week of team building per year with the entire company in 5 stars hotel.
• Remote-first policy, with the office available whenever you want it.

Interview process

• 6 stages plus reference checks, ~5 hours of your time total.
• Screening call with our TAM Victoire.
• Career deep dive with Pierre (Claap’s Co-founder & CRO).
• Case study with Pierre and Yann.
• Vision & strategy call with Robin (Co-founder & CEO of Claap).
• Lemlist fit call with Charles (CEO of lemlist).
• Reference calls with people you've worked with.