[Hiring] Forward Deployment Engineer @RadNet

Role Description

The Forward Deployment Engineer, Viewer helps customers adopt DeepHealth’s enterprise diagnostic Viewer correctly. The role combines clinical workflow knowledge, engineering depth, and customer communication to:

• Define requirements, expected customer impact, and success criteria for AI adoption strategy.
• Design how the Viewer is configured for each customer.
• Coach implementation teams and resolve complex technical issues.
• Turn recurring field needs into standard product workflows, including AI-enabled imaging workflows.

This is an individual contributor role with no direct reports, reporting to the Service Engineering Lead, Enterprise Intelligence. It operates within DeepHealth’s Forward Deployment Engineering (FDE) function, whose purpose is to help customers adopt DeepHealth products correctly. The role sits at the intersection of the Technical Delivery Manager (TDM), Product, Service, and Solution Delivery teams to ensure smooth customer adoption.

Essential Duties and Responsibilities include:

• Own technical solution design and configuration of the Viewer for assigned customers.
• Lead technical discovery with customers and implementation teams.
• Partner with the assigned implementation counterpart to adopt learnings and best practices.
• Serve as customer-facing technical lead during go-lives, hypercare, and escalations.
• Provide implementation support as the escalation point for Viewer issues.
• Convert recurring customer needs into standardized workflows and product requirements.
• Own escalation of engineering issues for assigned accounts.
• Configure, deploy, and support customer adoption of AI-enabled workflows and agents.
• Validate releases and hotfixes against representative customer configurations.
• Support site reliability (SRE) for assigned accounts.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities, and requirements of the position described above. Other functions may be assigned, and management retains the right to add or change duties at any time.

Qualifications

• Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or an equivalent combination of education and experience (required).
• 8+ years of overall experience in healthcare IT, medical imaging, or clinical systems (required).
• 5+ years in a customer-facing technical role for PACS or enterprise imaging (required).
• In-depth knowledge of DICOM and working knowledge of HL7 v2 (required).
• Hands-on configuration and troubleshooting of diagnostic or enterprise imaging viewers (required).
• Strong understanding of radiology clinical workflow (required).
• Working knowledge of cloud-hosted applications, networking, and SSO/authentication (required).
• Demonstrated ability to communicate technical decisions to radiologists, IT leaders, and executives (required).
• Imaging informatics or clinical credential such as CIIP, PARCA, or ARRT(R) (preferred).
• Experience deploying or supporting clinical AI applications in radiology (preferred).
• Experience in a regulated medical device environment and with ITIL practices (preferred).
• Microsoft Office experience required.

Requirements

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism, and integrity.
• Follows all local, regional, and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety, and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual.
• Completes job responsibilities in a quality and timely manner.

Travel

• This position requires domestic/international travel up to 25%, primarily for customer discovery, go-lives, and escalations.

Working Environment

• Remote (United States)

Salary

• Dependent Upon Experience: 125,000-145,000 USD