[Hiring] Food Safety Manager, Supplier Food Safety and Quality Assurance @Amazon

Role Description

Food Safety Manager is a role within the Food Safety & Quality organization, focusing primarily on Worldwide Grocery Stores (WWGS) Private Brands, including Amazon Grocery and Whole Foods Market 365. This position is responsible for ensuring the safety, compliance, and continuous improvement of regional food production sites that supply our private brand portfolio. The manager will lead facility approvals, conduct rigorous due diligence and facility reviews, and manage corrective and preventive actions (CAPAs). The role will collaborate with cross-functional teams and utilize tools in multiple digital platforms, including Foodlogiq, CMX1, and internal Product Lifecycle Management (PLM) tools.

• Facility Approval & Due Diligence
  • New Facility Qualification: Perform the end-to-end qualification of new food production sites for WWGS Private Brands, ensuring all regulatory, hygiene, and safety standards are met before any product is released.
  • Ongoing Due Diligence: Maintain and update due diligence documentation for all existing production sites, including audits, certifications, and compliance evidence.
  • Risk Assessment: Perform periodic risk assessments to identify potential hazards and develop mitigation strategies.
  • Stakeholder Collaboration: Work closely with Procurement, Supply Chain, Product Development, and Quality teams to align food safety requirements with procurement strategies and product launch timelines.
• Facility Reviews & Inspections
  • On-Site Reviews: Conduct comprehensive reviews at risk prioritized production sites to verify adherence to food safety standards, GMPs, and internal policies.
  • Audit Leadership: Coordinate and lead internal and third party audits, incorporate findings, and ensure timely implementation of corrective actions.
  • Supplier Scorecarding: Maintain a supplier scorecard system that captures performance metrics (e.g., audit results, CAPA closure rates, compliance status) and feeds into supplier selection and renewal decisions.
• Systems & Tool Proficiency
  • Platform Management: Utilize Foodlogiq, CMX1, and internal Product Lifecycle Management (PLM) tools. Ensure all food safety data is accurately entered, maintained, and reported through these systems.
  • Data-Driven Decision Making: Pull and analyze data from the platforms to generate insights, dashboards, and trend reports that support strategic decision-making.
• Corrective & Preventive Actions (CAPA)
  • Incident Management: Work closely with the Incident Management team to investigate and close out CAPAs resulting from food safety incidents, non-conformances, or audit findings.
  • Root Cause Analysis: Lead root cause investigations, develop effective corrective actions, and verify effectiveness of preventive actions.
  • CAPA Tracking: Maintain a centralized CAPA log within the appropriate system, ensuring timely closure and documentation of all actions.
• Policy, Procedure & Compliance
  • Standard Operating Procedures (SOPs): Develop, maintain, and enforce SOPs related to facility qualification, audit planning, and CAPA management.
  • Regulatory Compliance: Ensure all activities comply with FDA, FSMA, USDA, and other applicable food safety regulations.
  • Continuous Improvement: Champion a culture of continuous improvement through regular reviews of processes, metrics, and system capabilities.
• Reporting & Communication
  • Executive Reporting: Provide regular updates to senior leadership on key metrics (e.g., audit results, CAPA closure rates, supplier performance) through dashboards and written reports.
  • Cross-Functional Updates: Deliver clear, data driven presentations to cross-functional teams to communicate risk status, audit findings, and improvement initiatives.

Qualifications

• Bachelor's degree or equivalent
• 5+ years of compliance, audit or risk management experience
• 5+ years of conducting workplace risk investigations experience
• Experience leveraging technology to drive process improvements
• Experience leading and influencing your team or organization

Requirements

• Master's degree or equivalent
• 7+ years of customer-facing environment experience
• HACCP Certification
• GFSI-Recognized Systems (BRCGS/SQF/FSSC22000) Certification or experience
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Experience working in a customer-facing environment
• Experience with physical security control and surveillance systems

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave