[Hiring] Follow-Up Specialist @Career Team

Role Description

Career TEAM is looking to hire a Follow-Up Specialist to provide professional follow-up services to individuals previously served by the Funding Source and Location. Services provided will include retention services, referrals, career ladder counseling, re-employment job search services, and related documentation and data entry into the state’s program management system. This role will be performed under the Center Manager.

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention.
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment.
• Engage customers who are at risk of job loss in retention and/or employment search activities.
• Provide referrals as needed to support customer’s retention needs.
• Work to re-engage and re-establish contact with non-responsive customers.
• Research and obtain documentation to verify post-participation employment status.
• Implement policies applicable to Follow-Up frequency requirements.
• Document Follow-Up activities and efforts in case notes within the state’s case management system.
• Enter post program employment and educational information into the state’s case management system.
• Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes.
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision.
• Under the direction of the Performance Analyst, provide targeted outreach/research to identify and document employment/educational status of designated post program customers.
• Complete all required reports.
• Approach each day and task with a “ZAG” mindset.
• Other duties and projects as needed.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience.
• Must possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive.
• Strong organizational skills to juggle multiple tasks in a performance oriented environment.
• Ability to serve as a role model to customers and motivate them towards achieving goals.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite.
• Ability to work independently and effectively as part of a team.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• A Valid Driver’s License.

Requirements

• Bilingual or Multilingual.
• Strong multitasking abilities and proactive approach to tasks.
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services.

Benefits

• Full-Time, Non-exempt Employee.
• Salary: $45,000-$55,000/yr.