[Hiring] Follow Up Manager @Ovation Healthcare

Role Description

As a Follow Up Manager, this position oversees the operations of the Follow Up team. The position will entail identifying opportunities to improve efficiency and overall process improvement for the assigned responsibilities. The position requires building successful working relationships with Follow Up Team Leads and the Follow Up staff on and offshore, directly reporting to the VP of Revenue Cycle. The position is required to monitor the AR for all clients across all specialties.

Duties and Responsibilities

• Management of Multiple Specialties to include the following pods:
  • ER/Urgent Care
  • Pain/Anesthesia
  • Geriatrics
  • All other specialties
• Team Management
  • Implement process changes within the unit itself.
  • Coordinate training needs.
  • Guide Team Leads to the correct resolutions.
  • Monitor PTO and flex time requests.
  • Review Daily Workflows.
  • Complete performance reviews.
  • Audit Employees and provide applicable feedback when necessary.
• AR Management
  • Closely monitor all claims over 60 days old.
  • Identify/Resolve trending AR issues.
  • Involve other members of management or client services accordingly.
  • Report directly to VP of Revenue Cycle.
  • Work closely with VP of Rev Cycle to carry out process improvements.
  • Alert VP of Rev Cycle to issues in need of high-level attention for further resolution.

Qualifications

• Analytical & Critical Thinking Skills
• Interpersonal & Communication Skills
• Billing & Compliance Knowledge
• Leadership Skills

Work Experience, Education, and Certifications

• Experience working in all aspects of revenue cycle (denials, office manager etc.)
• Prior Leadership experience

Working Conditions and Physical Requirements

• 100% Remote
• Expected to work from a designated home office or other quiet and secure location, free from distractions.
• Access to a suitable workspace that includes reliable internet access.
• Ability to sit for long periods while working at a desk or computer.
• Regular use of a keyboard, mouse, and other computer peripherals.
• Occasional video conferencing, which may involve sitting or standing for meetings.

Travel Requirements

• 0%