[Hiring] Fleet Care Specialist II @4Rivers Equipment LLC

Role Description

This position is responsible for providing centralized technical assistance to customers on a wide range of equipment related issues through remote monitoring and diagnostics to aid in maximizing our customers’ productivity and uptime. This position will provide detailed diagnostic solutions/procedures to be used by dealer technicians and other customer support personnel to diagnose and repair technical product problems.

• Establish sense of urgency, prioritize equipment alerts received, and perform appropriate remote diagnostics.
• Accurately prepare a list of recommended steps to address detected abnormalities.
• Author and organize internal solutions, repair procedures, or technical bulletins, and communicate to appropriate service department personnel.
• Manage and track internally created tickets and time spent on monitoring of equipment.
• Technical liaison between OEM and 4Rivers product support team.
• Receive and communicate Expert Alerts to responsible branch, and ensure action is taken.
• Monitor rental fleet and customer alerts and communicate with the appropriate contacts.
• Collaborate with 4Rivers leadership when machine information is requested.
• Participate in all required technical training to maintain or achieve OEM Certifications and keep abreast of OEM solutions and cases, to facilitate proper diagnostics and repair of equipment.
• Partner with OEM representatives on issues related to repair and operation of equipment and critical issues on connected machines.
• Operate effectively in a team, contributing positively to team operations and working relationships to meet goals and deadlines, and maintain good communication between departments and branches.

Qualifications

• Associates degree, or an equivalent combination of education and experience.
• 3-5 years’ experience in the construction equipment industry.
• Journeymen level technician with at least three certifications in core product groups.

Requirements

• Ability to keep up in a fast-paced environment and keep organized.
• Excellent verbal and written communication skills are critical to success in this role.
• Strong computer and time management skills.
• Able to move freely on/under/around heavy equipment.
• Stoop, bend, kneel and stand for extended periods of time.
• Ability to work remotely when required.

Benefits

• Low Deductible Medical/Dental/Vision.
• 401K and Roth IRA Option Available with Match and Profit Share.
• Life/AD&D.
• Tuition Reimbursement.
• Paid Time Off.
• Volunteer Time Off.
• Asset Investment.
• 4Rivers Employee Discount/ ADP LifeMart Discounts.
• Customized Career Path.