[Hiring] Firm Administrator @Crisp Recruit

Role Description

The Firm Administrator at BBA Law is a newly created role that aims to streamline operations, allowing firm leadership to focus on growth and client advocacy. As the operational right hand, you will have a direct impact on improving efficiencies and ensuring the smooth functioning of firm operations, all while supporting the firm's mission of delivering superior legal solutions to Michigan families.

• Billing and Financial Oversight:
  • Own key aspects of the billing cycle by reviewing time entries for accuracy.
  • Capture billable activities and expenses.
  • Prepare invoices and maintain consistent accounts receivable follow-up.
• Operational Compliance:
  • Monitor day-to-day staff activity and matter workflows.
  • Catch errors, missing information, and incomplete steps before they become larger operational issues.
• Lead and CRM Management:
  • Ensure leads are accurately captured, properly tracked, and followed up on promptly.
  • Maintain clean CRM data and identify opportunities to improve the intake process.
• Administrative Support:
  • Serve as an operational extension of firm leadership.
  • Coordinate administrative priorities and support key workflows.
  • Ensure important follow-up does not fall through the cracks.
• Process Development:
  • Build and maintain practical SOPs and repeatable processes.
  • Improve consistency, accountability, and efficiency across the firm.

Qualifications

• Experience in law firm operations, billing, bookkeeping, or office management is preferred.
• Understanding of legal workflows is a strong advantage.
• Comfortable working in Clio or similar practice management software, CRM systems, spreadsheets, and reporting tools.
• Exceptional attention to detail with the ability to stay on top of multiple workflows.
• Clear and professional written and spoken English.
• Able to spot issues before they become larger problems and take initiative.
• Ability to work U.S. hours with reliable access to necessary technology.

Requirements

• Proactive problem solver.
• Demonstrated success working independently in a remote, structured work setting.

Benefits

• Impactful Role: Opportunity to create meaningful improvements across the firm.
• Autonomous Environment: Meaningful ownership and freedom to drive results.
• Leadership Exposure: Work closely with firm leadership in a highly visible role.
• Growth Opportunity: Expand your impact and take on broader operational responsibilities.