[Hiring] Financial Aid Service Specialist @Aquila

Role Description

We are looking for a Financial Aid Service Specialist to join our remote Financial Aid Services team. Reporting to the Director, Product Strategy & Operations, you will help institutions navigate complex financial aid processes—from advising on packaging logic to documenting resolutions—with precision and confidence. You will provide exceptional customer service across all channels, delivering clear and accurate answers to financial aid and software-related questions. You will support school financial aid offices by interpreting policies and regulations, guiding them through system functionality, and ensuring compliance in every interaction. Collaborating with internal teams, you will contribute to achieving seamless client outcomes and maintaining resources, including SOPs and knowledge base articles.

This is a remote-first role from anywhere in the United States, with working hours aligned to the Eastern Time zone.

Qualifications

• Strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and performing return calculations.
• Experience packaging and managing student financial aid at a trade school, technical school, college, or university.
• Proven customer service experience, ideally from a call center, help desk, or high-volume support environment.
• Deep understanding of federal and state financial aid regulations, including NSLDS reporting, eligibility determination, verification processes, and Title IV disbursement requirements.
• Familiarity with Fame Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications is preferred.
• Excellent verbal and written communication abilities.
• Collaborative team member in a virtual environment.
• Responsive, exercising sound judgment, and understanding the importance of tone, timing, and clarity in every exchange.

Requirements

• Proficient in financial aid management and student information systems, with strong skills in Microsoft Office applications.
• Comfortable using AI-enabled tools and can learn new technologies quickly.
• Analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills.
• Available to travel on occasion to client sites and attend conferences to deliver in-person training and strengthen relationships.

Benefits

• Be part of a mission-driven organization where your expertise helps schools remain compliant and focused on student success.
• Join a long-standing, profitable, and growing organization that values excellence, integrity, and lasting relationships.
• Opportunities for professional growth with clear paths for advancement.
• Access to a broad network of companies and the ability to explore new roles across a global portfolio.
• Support through mentorship and internal mobility.