[Hiring] Field Service Technician @Heidelberg USA Inc

Role Description

We are looking for a Field Service Technician to join our team in Multiple Locations as a remotely located employee as you will be traveling to customer locations in your region. This position is responsible for working at customer sites to provide on-site setup, installation, and repair of Heidelberg Commercial Bindery equipment including Polar Cutters and Stahl Folders.

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment.
• Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment.
• Work with assigned qualified riggers to install and/or move new or used equipment.
• Return all parts noted as unused, out of box failures, wrong part sent, etc.
• Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.).
• Keep dispatch team informed on the amount of time you expect will be required to complete a particular job, update when or if situation changes.
• Keep customer updated on your ETA and status of repairs.
• Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards.
• Provide initial and ongoing formal customer operator and equipment maintenance training, including assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.
• Provide periodic on-site troubleshooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.
• Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

Qualifications

• Demonstrated customer management skills, strong commitment to customer satisfaction.
• Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information).
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level.
• Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Global Solutions Center Helpdesk (Hardware and Applications).
• Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements.
• Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001".
• Frequently lifting objects up to 70lb.
• Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.
• Ability to work with minimal supervision.
• Customer and People relationship skills.
• PC skills.
• Able to travel overnight.

Requirements

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations.
• Technical degree a plus. High School Diploma or equivalent. 5 to 10 years of field service experience.

Benefits

• Medical, dental, and vision coverage eligibility from day 1.
• Short- and long-term disability coverage offered.
• 401 (K) plan with employer match.
• Life insurance coverage offered.
• Vacation, Sick and Personal Time Off offered.
• 12 company holidays.
• 4 floating holidays.