[Hiring] Field Service Technician @The J.M. Smucker Co.

Role Description

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater South Chicago & Surrounding areas & NW Indiana area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

In this Role You Will:

• Lead the equipment service business for corporations in Greater South Chicago & Surrounding areas & NW Indiana.
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

Qualifications

• High School Diploma or equivalent
• Reside within South Chicago, IL
• Strong customer service skills
• Basic computer skills in Microsoft Office
• Valid driver’s license and clean driving record
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Requirements

• Entry level plumbing and electrical experience preferred

Benefits

• We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together.
• Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Company Description

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.