[Hiring] Field Service Technician @X SERIES USA

Role Description

This is a remote position.

XOVR CNC Parts & Service is seeking multiple positions for a dedicated Field Service Technician- CNC Machine Tools to join our team. This position requires travel across the United States, providing exceptional service, installation, and technical support for X-Series machine tools and other manufacturers' advanced CNC machinery. All candidates must live within one hour of a major airport.

Essential Job Functions:

• Installing and baselining/debugging new CNC equipment systems
• Training new customers and operators on equipment operation and procedures
• Maintaining, repairing, and troubleshooting existing equipment systems
• Performing data analysis to assess machinery performance
• Documenting machine safety, maintenance, and operational reports
• Reading and interpreting layout, electrical, pneumatic, and hydraulic diagrams/schematics
• Collaborating with engineers, service managers, and customers
• Providing accurate and thorough reporting on project progress and completion
• Mechanical systems installation experience is a plus!

Mindset for Success:

• You are a self-motivated individual who values being a solutions provider to our customers.
• You’re not afraid to get your hands dirty and do what needs to be done.
• You’re resourceful and can focus on creating an action plan to solve problems.
• You go out of your way to research and learn about things you don’t yet know.
• You believe in the quality of your work and take pride in it every day.
• You’re flexible and open-minded when it comes to ways to approach problems.

Qualifications

• Foundation of engineering technical knowledge such as a degree in Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) (preferred, but not required)
• Strong hands-on experience with mechanical systems and troubleshooting
• Ability to read and interpret technical diagrams (layout/electrical/pneumatic/hydraulic)
• Strong mechanical and electrical troubleshooting skills
• Experience in machine installations, training, and service for CNC machine tools
• Excellent communication and reporting skills
• Self-motivated with strong customer-service orientation
• Ability to problem solve methodically, and provide logical solutions.
• Must live within one hour of a major U.S. airport

Requirements

• Non-Local Employees: 90% travel required
• Local Bozeman, MT / Murrieta, CA Employees: 70% travel with partial time at Montana Technical Center and/or Murrieta, CA location.
• Regular travel within assigned U.S. territories (1-2 weeks on-site, home on weekends when possible)
• Some projects may require extended time on-site

Benefits

• Above industry average tiered-pay structure: $52,000/yr - $124,000/yr
• 401(k) Plan with up to 4% employer match
• Paid Holidays
• Flex Schedule: Up to 10 weeks off per year (4 weeks on, 1 week off)
• All Expenses Paid: Hotel accommodations, air travel, rental car, food allowance, and mileage reimbursements