[Hiring] Field Service Technician @IGT

Role Description

The Field Service Technician is responsible for servicing and supporting IGT gaming equipment across casino locations in Eastern Canada, with the majority of work based in Sudbury, Timmins, North Bay, and Sault Ste. Marie. This is a remote, field-based role where you will independently manage service tickets, travel to customer sites, and ensure gaming systems are installed, maintained, and operating efficiently. Success in this role requires strong technical troubleshooting skills, adaptability, and the ability to work independently in a fast-paced, customer-facing environment.

• Field Service & Technical Support
  • Troubleshoot, diagnose, and resolve issues on gaming equipment at customer sites
  • Perform preventative maintenance to ensure optimal system performance
  • Install, repair, and upgrade slot machines, electronic table games, and bingo systems (hardware and software)
  • Conduct site assessments and ensure proper setup and configuration of equipment
• Customer Support & Relationship Management
  • Represent IGT on-site and build strong relationships with casino partners
  • Provide basic training and support to customers on equipment functionality
  • Respond to service requests efficiently and professionally
• Operations & Reporting
  • Accurately track and document service activity using internal systems
  • Support system upgrades, conversions, and installations
  • Ensure compliance with regulatory and company standards

Qualifications

• Background or education in electronics (e.g., computers, radios, TVs, copiers, or similar)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage service priorities in the field
• Comfortable with physically demanding work, including moving heavy equipment using tools such as dollies
• Willingness to travel, including occasional travel for up to a full week
• Valid driver’s license

Requirements

• Experience with ServiceMax (preferred)
• Basic knowledge of SAP
• Proficiency in Microsoft Outlook and Excel

Benefits

• Hourly Pay Range: $24.00 – $25.50
• Actual compensation may vary based on qualifications and applicable local requirements
• RRSP with company contributions
• Health, dental, and vision coverage
• Life, accident, and disability insurance
• Paid time off and wellness programs
• Tuition reimbursement
• Additional benefits (subject to eligibility)