[Hiring] Field Service Technician @Nikon Metrology, Inc.

Role Description

Nikon Metrology is seeking an experienced X-ray Field Service Technician responsible for providing technical services both local and in the field, such as installation, maintenance, repair and upgrade specific to Nikon Metrology X-ray product line.

Location: Remote – U.S. (CA, MN, MI, and states east of the Mississippi River)

Travel Requirement: Extensive (80%+) primarily throughout North America, with possibility of limited international travel to Central and South America.

Key Areas of Responsibility

• Field Service
  • Perform system installations, preventive maintenance, upgrades, etc.
  • Troubleshoot system failures/errors and perform necessary corrective actions.
  • Perform product maintenance and software training as necessary.
  • Provide technical product services for Nikon Metrology X-ray products in line with the department’s standard operating procedures.
  • In-house testing and repairs of spare parts and systems.
  • Support of equipment at customer location or via telephone/e-mail.
  • Responsible for the return of parts and tools from site upon completion of work.
  • Maintain assigned service equipment and tools & provide inventory reports as needed.
  • Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner.
  • Submit radiation dosimetry data periodically in line with company policy.
• Sales Support
  • Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
  • Assist sales with setup and teardown of equipment for trade shows.
  • Support the technical sales of new products or services.
  • Promote service contracts and other service offerings to customers.

Qualifications

• Ability to travel 80%+ domestically with possibility of limited international travel.
• 2+ years’ experience in a technical role or >4 years’ experience in a technical role.
• Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC’s.
• Must be able to identify and fix issues down to a board level.
• Electrical, electronic & mechanical skills.
• Must have strong verbal and written communication skills.
• Ability to work overtime (This position is non-exempt and eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

Requirements

• 2-year technical degree & a minimum of 2 years’ experience in a technical role or >4 years’ experience in a technical role.
• Valid driver’s license and ability to be insured.
• Able to work on ITAR projects.
• Valid passport and ability to travel outside of the United States.
• Ability to lift up to 50 pounds.
• Able to access tight spaces as required such as inside the cabinet.
• 80%+ travel, domestic and limited international.

Benefits

• Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.
• We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.
• We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!