[Hiring] Field Service Technical Support @7027 Anord Mardix (USA) Inc
Mar 31, 2025 - 7027 Anord Mardix (USA) Inc is hiring a remote Field Service Technical Support. 💸 Salary: $77,700 - $106,800 usd annually. 📍Location: USA.
Role Description
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Service Technical Support (remote).
Reporting to the Director, Field Applications the Field Service Technical Support (remote) will be accountable for providing technical guidance and information to customers on a Pre-sales and post-sales basis to help and support Field Service activities, upgrades, product support, and customer expectations.
What a typical day looks like:
- Uses technical knowledge of products and associated development tools to assist customers on complex issues.
- Assists with the development of complex product roadmaps.
- Develops and maintains ongoing relationships with product and business development teams.
- Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
- Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
- Identifies and communicates existing and potential design issues around Field Service both internally and externally.
- Coordinates product integration efforts between component suppliers, Flex, and the customer.
- Works with customer representatives to coordinate vendor qualification surveys.
- Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to Field Service Activities.
- Defines initial project/product scope and prepares project plans to meet customers' expectations.
- Prepares and maintains required documentation.
- May be required to travel to customer locations.
- Provide technical guidance to Field Service personnel.
- Responsible for MOP compliance and MOP write-ups.
- Develop online training documents for Field Service Technical support.
Qualifications
- Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field.
- Military experience is preferred.
- Data Center or equivalent mission critical system experience preferred.
- Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols.
- Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred.
- Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891 Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards.
- Ability to read and understand electrical schematics.
- Ability to use test equipment, to include multimeters, current meters, and related devices.
Benefits
- Full range of medical, dental, and vision plans.
- Life Insurance.
- Short-term and Long-term Disability.
- Matching 401(k) Contributions.
- Vacation and Paid Sick Time.
- Tuition Reimbursement.
Company Description
Through the collective strength of 140,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We welcome people of all backgrounds. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary!
Join our talent community to learn more about job opportunities, company news and events.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$77,700 - $106,800 usd annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
