[Hiring] Field Service Team Leader @Johnson & Johnson Innovative Medicine

Role Description

We are searching for the best talent for a Field Service Team Leader. This field-based position can be located in:

• Seattle, WA
• San Francisco, CA
• San Jose, CA
• Los Angeles, CA
• San Diego, CA
• Phoenix, AZ
• Denver, CO
• Salt Lake City, UT
• Portland, OR
• Dallas, TX
• Austin, TX
• Houston, TX
• San Antonio, TX
• Oklahoma City, OK
• Kansas City, MO
• Omaha, NE
• Chicago, IL
• Minneapolis, MN
• St. Louis, MO
• Milwaukee, WI

Under limited supervision, the MedTech Electrophysiology Field Service Team Leader is responsible for leading and working in the field with a group of Field Service Engineers to support the customer systems in the installation, service, and repair of all products supported by MedTech EP.

Responsibilities

• Supervise and work with a team of Field Service Engineers in managing account schedules.
• Perform the installation, operation, repair, and modification of equipment within assigned territory.
• Manage region and schedule to facilitate all aspects of technical/engineering work required to support all products.
• Respond to customer requests for emergency service, troubleshoot, and take corrective action.
• Provide guidance to customers, including doctors, nurses, and hospital biomedical engineers.
• Devise and implement preventive maintenance programs and maintain performance and service records for equipment.
• Advise and assist in design changes to improve equipment efficiency and/or reduce costs.
• Devise project plans for the installation-planning phase of new equipment.
• Manage customer expectations regularly to ensure satisfaction.
• Complete all activities within the Service Management System through daily updates and documentation.
• Process RMA returns to support individual usage of parts and equipment.
• Manage personal and regional "trunk" inventories and complete required audits.
• Provide feedback/suggestions for design improvement opportunities.
• Assist in on-the-job training with Field Service Engineers.
• Participate in core team activities and assist with product design and improvement.
• Ensure compliance with Health, Safety, and Environmental practices.
• Communicate business-related issues or opportunities to the next management level.
• Perform other duties as assigned.

Qualifications

• Vocational/Trade Certificate with preferably 4/6 years related work experience; OR
• Associate degree with 6 years’ experience in Cardiology or Electrophysiology (preferred) field; OR
• Associate degree with 6 years’ experience as a biomed in a hospital environment or in medical; OR
• Bachelor’s degree (preferred) in Biomedical Engineering or Electronics/Electrical or Computer.

Requirements

• Project Management and presentation skills.
• Good communication skills and customer service experience.
• Leadership skills with experience in leading teams.
• Excellent negotiation and collaboration skills.
• Problem-solving skills.
• Knowledge of service management systems is a plus.
• Strong understanding of electrophysiology/ablation market.
• Ability to drive customer satisfaction and work improvement.
• Ability to travel on short notice and frequent air travel.
• Operate company vehicle with appropriate license.
• Respect and apply safety rules and procedures at all times.
• Maintain healthcare vendor credentialing as an employee of BWI.
• PC proficiency and knowledge of Microsoft Office applications.
• Ability to work weekends and “off hours” as needed.
• Heavy lifting of equipment and excessive standing, lifting, and bending may be required.

Benefits

• This position is eligible for a company car through the Company’s FLEET program.