[Hiring] Field Service Specialist @Zoetis

Role Description

The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries and perform emergency repairs, at the customer location, as needed. Preferable location would be Lancaster, South Carolina.

Position Responsibilities

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Required Participation in Territory After Hours Support and Repairs.
• Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within assigned time.
• Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Principle for collecting and reporting all important information within Zoetis Fieldaware System.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor.
• Other Duties as Assigned.

Qualifications

• Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor’s degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement.
• Normally requires 1 - 5 years of related experience.

Requirements

• Bilingual (English/Spanish) preferred.
• Proven Mechanical Aptitude.
• Proficient organizational skills.
• Self-motivator and self-starter.
• Strong critical thinking problem solving, judgment, and initiative.
• Effective communication skills are necessary to interact directly with multiple levels of customer management.
• Basic computer skills using Word / Excel / and Outlook.
• Proven skills in interpreting and communicating Hatchery Air Plating Program results.

Physical Position Requirements

• Majority of work is done in a hatchery where exposure to potentially hazardous environment is possible.
• Heat and Humidity above average is common.
• Available for unsocial work hours due to On-Call work beyond 40-hour work week (weeknights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face).
• Lift more than 25 pounds.
• Travel 60-80% of the time of which 30% may be overnight.