[Hiring] Field Service Representative I @Carlisle

Role Description

The Field Service Representative I (FSR I) position delivers outstanding field service to customers, supporting sales efforts by servicing, promoting, demonstrating, and training on various roofing systems, products, and accessories. This role ensures quality installations of Carlisle Construction Materials (CCM) products within a designated region or customer base.

This job typically operates Monday – Friday, with occasional weekend work and travel.

Duties and Responsibilities:

• Schedule and conduct inspections of completed roof installations (48 hours in advance).
• Inspect membrane, insulation, and flashing, document and complete necessary CCM reports.
• Conduct Job Site Visits (JSVs) to oversee roofing system installations, schedule visits, and provide hands-on assistance.
• Identify installation errors, recommend corrective measures to meet project specifications and warranty requirements.
• Complete and submit forms, letters, and reports using current electronic methods, including standard CCM forms.
• Provide telephone assistance to roofing applicators regarding project technical specifications and warranty requirements.
• Schedule and conduct training programs for CCM roofing applicators.
• Mentor and train newly hired Field Service Representatives.
• Schedule job start-ups with the contractor’s office and provide on-site training for crew members.
• Conduct investigations or spot checks for minor warranty claims.
• Ensure scheduled vehicle maintenance is performed properly.
• Support field service activities for other Carlisle groups.
• Other duties as assigned.

Working Conditions

• Majority of time is spent outdoors in various weather conditions in the field and on roofs of commercial buildings.
• Travel to job sites is primarily by company or rental vehicle, with occasional air travel.
• Approximately 10-15% of work is administration or in an office setting at your place of residence.
• The environment is fast-paced and demanding, requiring strong multi-tasking and organizational skills.
• Ability to perform under pressure and think creatively is essential.

Qualifications

• Bachelor’s degree or associate degree and 2 years of roofing or construction experience.
• 1 year of roofing or construction experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.

Requirements

• Knowledge of Carlisle Construction Materials product specifications, applications, and company policies/procedures.
• General roofing and construction principles/practices.
• Safety protocols for roofing, hazardous materials, and driving.
• Familiarity with laptop, tablet, smartphone usage, and software tools (Word, Excel, PowerPoint, CCM Inspect App).
• Efficient use of technology for communication and reporting.
• Independently manage tasks with a proactive and self-motivated approach.
• Safe and effective operation of tools and equipment related to roofing and construction.

Benefits

• This position includes a paid 9–12-week training program consisting of both classroom instruction at our corporate office in Carlisle, PA and hands-on field training at various locations throughout the United States.
• Travel, lodging, and meal expenses during training are fully covered by the company.
• Periodic travel may be required for team meetings, training sessions, or company-sponsored events.