[Hiring] Field Service Representative I @DZYNE Technologies

Role Description

DZYNE Technologies is building a highly skilled team that thrives in the operation and support of Unmanned Aircraft Systems in a rapid development environment where aircraft progress from design, fabrication, assembly, and flight in a short period of time.

• The successful candidate will be a highly organized self-starter who has direct, hands-on experience providing subject matter expert support to operating customers.
• Field Service Representatives (FSR) at CONUS and OCONUS locations provide maintenance and support services for all the aircraft systems and serve as the link between deployed operating units and DZYNE.
• FSR support can range between twelve (12) hours per day, seven (7) days per week OCONUS and eight (8) hours per day, five (5) days per week CONUS.
• Supports forward deployed or training activities and operations.
• Performs analysis of system operations and provides associated analysis reports or documentation back to the home office.
• Completes hardware and accessory installation, software connectivity, technical issues, and equipment interconnectivity.
• Performs testing, repairing, removing and replacing parts, loading software and firmware for systems, subsystems, equipment, and components.
• Performs a wide variety of integrity testing and interviews customers to gather information about problems.
• Prepares and presents a wide variety of incident/performance reports to the customer and to the service delivery manager.
• Provides advice and a wide variety of complex onsite training for customer support personnel.

Qualifications

• Must meet minimum military health standards for worldwide deployment.
• DoD Secret security clearance or higher with a current background investigation.
• Must have a valid FAA Class 3 medical certificate (or able to meet standards).
• A high degree of computer literacy: prior experience with software/hardware installation, knowledge of computer networking to include TCP/IP, Ethernet, and fiber optics.
• Experience in avionics and electronics, including wire harness fabrication, basic soldering and understanding of engineering drawings, blueprints, and test procedures.
• Experience in aircraft networks, various datalinks, Vortex, and SATCOM communications.
• Experience with COMSEC equipment and procedures.

Requirements

• Previous payload maintenance experience preferred; prior experience with WESCAM MX-15 desired.
• Bachelor’s degree in the related area OR practical/formal military equivalent experience and training.
• 3-5 years of experience in unmanned aviation performing as an FSR or equivalent military experience.
• Active US Secret Security clearance required.
• Travel Required: Up to 70% worldwide.

Benefits

• Comprehensive medical, dental, and vision plans.
• Employee life and accidental death, and disability coverage.
• Paid time off and paid holidays.
• 401K plan with an employer match.