[Hiring] Field Service Representative @Axon

Role Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

We are seeking a versatile and tech-savvy Field Service Representative to join our team. This role is ideal for someone with a strong technical foundation who enjoys hands-on work, including deploying and installing advanced Dedrone systems across diverse environments, such as rooftops, fields, and event venues.

• Field Service Representative will be responsible for deploying and installing advanced Dedrone systems across diverse environments.
• This work will directly support new DHS IDIQ contract.

Qualifications

• 2+ years of hands-on technical fieldwork, including system installations or maintenance.
• Experience working with security systems, sensors, or networked technology preferred.
• Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites).

Requirements

• Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components.
• Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality.
• Configure Dedrone by Axon systems according to site-specific requirements and customer needs.
• Perform system testing and troubleshooting to ensure optimal performance before handover to the customer.
• Provide technical documentation and detailed reporting for installations and troubleshooting efforts.
• Serve as the on-site technical point of contact for customers during installations and events.
• Provide training and guidance to customers on system operation and maintenance.
• Respond promptly to customer inquiries and escalate issues as needed.
• Conduct routine maintenance and software updates to ensure system reliability.
• Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.
• Work closely with internal teams, including engineering, product development, and customer success.
• Adhere to safety guidelines and protocols for working in diverse environments.
• Ensure compliance with all site-specific regulations and requirements.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Snacks in our offices.