[Hiring] Field Service Representative @Dover Corporation

Role Description

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field, identifying any issues, and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance, and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands-on use, and field exposure to customer applications.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication, and follow-up activities.
• The Field Service Representative will be assigned to a divisional service territory, with a primary customer list, which will be considered the primary area of responsibility.

Qualifications

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation.
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.
• The right candidate will be aligned to our values and culture:
• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

Requirements

• Work Arrangement: Remote
• Pay Range: $32.00 - $40.90 per hour
• Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental, and vision insurance
• Wellness programs
• Health savings account, health care, and dependent care flexible spending accounts
• Company paid short-term disability and long-term disability
• Company paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off, including 10 paid holidays per calendar year
• Paid vacation days beginning at 80 hours annually
• 64 paid sick leave hours annually or as provided under state and local paid sick leave laws
• Tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
• Business travel services
• Employee discounts
• Employee assistance program that includes company paid counseling sessions and legal services