Field Service Engineer III @10x Genomics
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Field Service Engineer III @10x Genomics

2d ago - 10x Genomics is hiring a remote Field Service Engineer III. πŸ’Έ Salary: unspecified πŸ“Location: Canada

Role Description

The FSEIII is an experienced technical professional responsible for managing complex service activities and mentoring junior FSEs. They contribute to district-level strategy, focusing on both technical and customer-facing functions. Acts as a liaison between customers and internal teams, driving satisfaction and operational efficiency. Provides training, develops process improvements, and supports regional management as needed.

What you will be doing

  • Primary responsibilities are customer support activities with up to 50% overnight travel.
  • Effectively collaborate with district and regional colleagues, cultivating robust relationships, sharing technical and account information, and actively participating in resolution of conflicts.
  • Mentor FSE I and II via joint travel, shadowing, and technical consultation.
  • May direct select FSEs or groups of FSEs to support workload management in the region.
  • Independently address customer issues, escalating complex problems per guidance.
  • Manage customer interactions in the territory, including scheduling, communication throughout the onsite engagement including the service resolution(s).
  • Serve as customer advocate by sharing insights to improve internal processes and customer experiences.
  • Contribute to process innovations and participate in departmental projects.
  • Demonstrate technical expertise in troubleshooting low- to mid-complexity issues across the 10X Genomics instrumentation portfolio.
  • Guide new hires during onboarding, offering advanced support for administrative tools and systems.
  • Support Regional Manager, participating in cross-functional discussions and strategic initiatives and coverage for regional manager outages as requested.

Qualifications

  • Proven success as an FSE II or equivalent role with demonstrated ability to work independently.
  • Advanced technical troubleshooting skills and a solid technical foundation.
  • Experience in training, mentoring or supervising team members.
  • Strong understanding of customer relations, escalation and territory management.
  • 3–5 years of industry relevant experience supporting life sciences laboratory equipment.
  • Comfortable working independently on highly complex issues or in significantly escalated customer situations.

Requirements

  • Proficient in 10X Genomics platforms and capable of independently resolving complex issues.
  • Skilled at training, mentoring, and supervising FSEs to enhance team success.
  • Builds trust and accountability through reliable service and effective communication.
  • Proactive in addressing challenges, improving processes, and driving innovation.
  • Strong communicator capable of effectively liaising with customers and internal teams.
  • Demonstrates leadership and manages responsibilities with minimal oversight.

Benefits

  • Base pay range for this full-time position will depend on several factors unique to each candidate, including skills, qualifications, and experience.
  • This role is eligible for 10x’s equity grants, comprehensive health and retirement benefit programs, and annual bonus program or sales incentive program.
  • Empowered teams to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment.
Before You Apply
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remote Be aware of the location restriction for this remote position: Canada
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Field Service Engineer III @10x Genomics
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: Canada
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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