[Hiring] Field Service Engineer, Digital Radiography @Samsung HME America Inc

Role Description

This critical role is key in driving high quality growth, delivery and world class customer experiences as part of the Field Service Engineering Team of the Samsung NeuroLogica Digital Radiography (DR) business. Under the general supervision of the Regional FSE Manager, this role will perform duties pertaining to installation, calibration, corrective repair, preventive maintenance and decommissioning of digital radiography equipment and systems to ensure safe and appropriate operations. Supporting other modalities such as Ultrasound is sometimes required.

• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung NeuroLogica digital radiography imaging technologies.
• Consults and collaborates with key stakeholders to prepare for installation and deployment of Samsung NeuroLogica digital radiography imaging technologies, including but not limited to electrical, mechanical, gas, pneumatics, software, networking and integration to data/information retention systems.
• Performs or coordinates assembly and installation of Samsung NeuroLogica digital radiography imaging technologies, including but not limited to electrical, mechanical, software, networking and integration to data/information retention systems.
• Prepares periodic maintenance instructions for Samsung NeuroLogica digital radiography imaging technologies.
• Performs required safety inspection and performance assurance on Samsung NeuroLogica digital radiography imaging technologies.
• Assesses Samsung NeuroLogica digital radiography imaging technologies for compliance with HIPAA storage and security policies.
• Completes documentation for entry into the centralized maintenance management system.
• Completes and maintains system function, configuration and support documentation.
• Ensures compliance with all federal/state/local rules and regulations and all applicable policies and procedures governing Samsung NeuroLogica digital radiography imaging technologies.
• Directly performs or schedules with Samsung NeuroLogica dealers or outside independent service vendors the performance assessment, preventive maintenance on Samsung NeuroLogica digital radiography imaging technologies and documents work performed.
• Reviews outcome of repairs, preventive maintenance actions taken by Samsung NeuroLogica dealers and independent service organizations and makes recommendations concerning changes to preventive maintenance schedules, procedures, or documentation.
• Analyzes and corrects malfunctions on Samsung NeuroLogica digital radiography imaging technologies.
• Performs or coordinates remediation action on Samsung NeuroLogica digital radiography imaging technologies medical/imaging equipment safety.
• Performs investigative evaluation of Samsung NeuroLogica digital radiography imaging technologies involved in patient and employee incidents/accidents. Documents findings and reports as required.
• Performs or coordinates the decommissioning of Samsung NeuroLogica digital radiography imaging technologies and other medical equipment per established policies.
• Assists, as required, with staff in-service education. Cross trains new employees on use of test equipment, department procedure, and medical system support.
• Develops and implements a plan for professional growth.
• Maintains current with advancing technology, including Samsung NeuroLogica provided training as required to perform duties.
• Performs miscellaneous duties as directed in support of the need of the organization.

Qualifications

• Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred.
• Technical training and at least 2 years hands-on experience servicing medical equipment. Experience with CT and Imaging a plus.
• ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream.
• Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking.
• Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast-paced environment.
• Budget, expense, and resource management experience required.
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management.

Requirements

• Comfortable with technology, able to present using a laptop computer and demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome.
• Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable.
• High attention to detail.
• Understanding of terminology and ability to share and communicate effectively within the group.
• Ability to organize and prioritize tasks resulting in consistent productivity.
• Ability to function within and support a team environment and build strong working relationships.
• Dependable and punctual.
• Ability to meet accuracy and productivity goals.
• Good problem-solving skills, ability to evaluate situations and prioritize factors in decision making.
• Self-motivated, utilize available resources for self-improvement and development.
• Flexible: able to follow directives and accomplish tasks outside of normal duties.

Travel Requirements

• Willingness to travel internationally, overnight, and on weekends with 75% travel required.
• Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required.

Physical Requirements

• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to sit and/or drive for long periods of time when traveling.
• Must be able to stand for long periods of time (8-15 hours) for multiple days.
• Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
• Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation.
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

Benefits

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution).
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution).
• Vision (Blue Cross Blue Shield): 100% company paid.
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid.
• 401k Retirement (Fidelity): 100% company match up to 5%.
• Tax Deferred Health Care Savings Programs.
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft.
• Generous paid time off, tuition reimbursement, and more!