[Hiring] Field Service Engineer @Kardex

Role Description

As part of our growth strategy, Kardex India Private Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer for Pune, India. Position is home-based and reports to the Field Service Manager, Life Cycle Service, West Zone.

Your tasks

• PURPOSE OF THE ROLE
  • Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
  • Provide first line trouble shooting and removal of root cause of faults.
  • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
  • Customer satisfaction, constantly strive for an improved Customer Relationship Index, CRI.
• JOB RESPONSIBILITIES
  • Service requests:
    • Install and commission Kardex range of products.
    • Provide an excellent level of customer service in accordance with established policy.
    • Deliver basic levels of customer product training.
    • Communicate effectively with Customers and the line management at prescribed intervals.
    • Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
    • Respond to customer service requests as directed by the line management.
    • Work with minimum supervision, always maintaining appropriate communication.
  • Problem Resolution
    • Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
    • Provide first line trouble shooting and removal of root cause of faults.
    • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

Qualifications

• Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
• Min 3-5 years working experience, preferably in field service.
• Customer- and business-oriented.
• Financial and commercial awareness.
• Structured, self-organized and self-motivated.
• Independent and team player.
• Communication skills.
• Interpersonal skills.
• Personal effectiveness.
• Project management/coordination.
• Flexible.
• IT-knowledge (especially Microsoft Office).
• Local language(s) – native or fluent (both speaking and writing).
• English – fluent (both speaking and writing).
• Hindi - fluent (both speaking and writing).

Requirements

• Flexible to travel within state and interstate as required.

Behaviours & Competence Required to Perform This Role

• Able to extract diagnostic data in order to ascertain root cause of reported fault.
• Logical and forward thinking when carrying out Routine Maintenance.
• Logical approach to fault analysis/problems.
• Able to follow laid down procedures and policies.
• Able to evaluate situations and respond appropriately.
• Self-motivated, self-disciplined and maintain positive attitude.
• Able to cope with varying levels of stress and pressure.
• Able to make decisions/judgements.
• Able to work beyond working hours if required (on weekends and public holidays).
• Collaborates & team effectively.
• Open and easy communicator.
• Ability to work under pressure and stressful conditions.
• Service-minded.
• Ability to influence change across multiple locations/functions and organizations.
• Ability to Multitask.