[Hiring] Field Service Engineer @Standard BioTools

Role Description

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health? It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight.

The Field Service Engineer supports customers on technical and service-related issues, delivering exceptional service across Standard BioTools portfolio of products in our rapidly growing Proteomics businesses. It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware and chemistry. It also requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.

Team players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.

The assigned territory for this position is Italy, Switzerland and South France, with the role reporting directly into the Senior Manager, EMEA Field Service.

• Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Contribute to high-value service-related procedures and documents.
• Identify areas for product and process improvement and communicate these accordingly.
• Adopt and leverage our CRM business policies, procedures, and reporting.
• 60% travel is routinely required on both a scheduled and unscheduled basis.

Qualifications

• BS in Science or Engineering discipline, or equivalent industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.
• Technical support/service experience required.
• Substantial working knowledge of optical, electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies.
• Prior work with Life Science instrumentation, with experience with Mass Spectrometers or relevant technology being highly desirable.
• Salesforce.com / ServiceMax familiarity a plus.
• Strong communication skills, including fluency in English; proficiency in Italian and other European languages is desirable.

Company Description

Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.