Back to Remote jobs >
All others
Field Service Engineer
@Azenta Inc.
[Hiring] Field Service Engineer @Azenta Inc.
Mar 25, 2025 - Azenta Inc. is hiring a remote Field Service Engineer. đź’¸ Salary: $38-$48/hour. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azenta’s equipment and systems generally at customer sites, to ensure proper working order.
- Works under supervision following established policies and procedures to ensure company and customer quality standards are met.
- Discretion and independent judgment are required for resolving customer issues.
- Candidate may be assigned to support a specific customer site, region, or product, depending upon business needs.
What You’ll Do…
- Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta’s policies, procedures and work direction of supervisor or shift/site lead.
- Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision.
- Maintain a safe and clean working environment by conforming at all times to Azenta’s and customer’s work protocols and policies.
- Attain Equipment Service and Operation Certification on equipment and systems as defined.
- Submit reports, such as Service and Status Reports, on all support activities as defined and required.
- Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
- Adopt PoC for both customer and internal Azenta Management.
- Provide weekly system performance summaries that report number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
- Assist with sample migration (initial transfer from old format to new format and load into customer Store).
Qualifications
- High school degree is required.
- Associate of Science (AS) degree, technical certificate or equivalent is desired.
- A minimum of 5 years related work experience or military technical training is required.
- Strong Electrical & Mechanical background.
- Excellent communication skills with the ability to read, write and speak with clarity in the English language.
- Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage.
- Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
- Must be qualified to meet the requirements of background screening by a third-party agency.
- Proficient with use of a PC, Windows, and DOS based Operating Systems.
- Oracle experience highly beneficial.
- Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
Requirements
- Work performed generally will be to support global needs.
- International travel is required at times.
- Work schedule is to align with customer needs.
- On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.
- Must be available and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work.
- Depending upon business needs travel can vary greatly to as high as 80-90% of the time.
- Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
- Must be able to work in awkward positions and in confined spaces.
Benefits
- Base compensation: $38-$48/hour
Similar Remote Jobs
More All Others jobs
-
All others unspecified USAMar 28, 2025
-
All others unspecified TunisiaMar 28, 2025
More jobs in USA
-
Finance / Legal $56,000 - $64,000 usd USAMar 28, 2025 -
Customer Service $17.00 per hour USAMar 28, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,780 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
$38-$48/hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
