[Hiring] Field Program Manager @Galileo Learning

Role Description

Galileo is looking for an experienced leader to join our team as a Field Program Manager. As Galileo grows our presence and sites throughout Orange County, this role will be instrumental in partnering with district expanded learning programs and creating a best-in-class staff experience for our Camp Directors and summer staff. The Field Program Manager will support camp operations and marketing across the region. An ideal candidate will be passionate about and experienced with bringing programming to under-served communities and inspired by Galileo’s potential impact.

You will be Accountable For:

• Drive operational excellence across a portfolio of sites throughout the greater Orange County region, partnering with district leadership to provide impact-driven ELOP services in under-served communities.
• Manage a team of Camp Directors; creating professional development opportunities, giving timely feedback, and ensuring safe, welcoming staff teams that value belonging, joy, and camp innovation & fun.
• Partnering with the Area Director, develop camp operating plans for each managed site and train Camp Directors on all logistics and operations. Manage Camp Directors to execute day to day site logistics and partnership on site.
• In partnership with the L&D team, develop content for training Camp Directors, including facilitating retreat logistics and content, developing coaching materials, and deploying coaching capacity across sites.
• Foster relationships in the community through networking and building relationships with district and school site partners and families.
• Serve as an escalation point for your team on issues or challenges that they do not feel prepared to resolve on their own; assist in resolution that balances customer care and program needs.
• Monitor and respond to feedback from district partners and staff based on on-site observation–to identify and mitigate challenges and performance gaps.
• Partner with our People Operations Team to hire, onboard, train, and support our Camp Director team throughout the hiring process and the pre-camp season.
• Serve as the cross-departmental partner with marketing, customer service, training, the people operations department, and the supply team to identify and implement customizations to existing operations based on district needs.
• In partnership with Account Manager, refine KPIs for each camp and capture performance data.

YOU ARE:

• Strategic, organized and performance-driven.
• Problem-solving makes you downright giddy. You look at the details of life through a lens of optimization, measurement, and efficiency and feel responsible for getting things done.
• Adaptable and action-oriented. You can manage a variety of projects simultaneously. Changing deadlines? Multiple stakeholders? Easy breezy. You manage your time well and are meticulous about the details.
• A visionary collaborator. You can confidently contribute to a creative vision and have the team-oriented mindset to work with others to realize it effectively.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in multi-site staff management and managing programs or services.
• Experience with marketing and community communications preferred.
• Minimum 2 years experience working with K-8 education; experience working at camps and/or out-of-school time programs a bonus.
• Minimum 3 years experience managing individuals and a team.
• Experience with staff hiring, recruiting, training, development, and feedback a must.
• Ability to travel in and around the Greater Orange County region.
• Experience with B2B sales or account management is a plus.

Requirements

• This role is primarily remote, work-from-home, based out of Orange County.
• HQ staff may be expected to visit camp locations or clients to experience Camp Galileo and Galileo X Solutions first-hand. Occasionally, onsite events or meetings may also be required. 10-15% travel may be required, depending on location.
• This is a full-time position, averaging 40 hours per week. While we prioritize work-life balance, there may be times when additional hours are necessary to meet deadlines and ensure the success of our programs.

Compensation

• We anticipate the compensation for this full-time, exempt, position to be $80,000 - $90,000. Exact compensation may vary and will be based on multiple factors, including geography and professional experience.
• Our pay practices are guided by a commitment to equity and informed by market benchmarking and internal audits to minimize bias and ensure fairness across all roles.

Benefits

• No-cost medical insurance for employees (additional plans and options to add dependents available at cost).
• Vision and Dental Insurance.
• 401k benefits after 1 year of employment.
• Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge.
• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care).
• Friends and Family Discount for Galileo Camps.
• Priority scholarship nominations for Galileo Camps.
• Generous parental leave and extensive support with leave planning.
• Employee Assistance Program, options for life insurance, and more!