[Hiring] Field Loss Prevention Manager @Staples Canada

Role Description

The Field Loss Prevention Manager (FLPM) coordinates Loss Prevention and Safety related programs intended to protect Staples assets and ensure a safe environment for associates and customers within Staples US Retail locations. FLPM’s support the Field and are relied on as a subject matter expert in operations, audit, training and investigation.

• Manages Loss Prevention initiatives and programs at store, District and Regional levels which includes a combination of 40-50+ retail locations within an assigned geographical area; overnight travel of ~50% required based on geography.
• Delivers programs through a combination of in-person and virtual oversight.
• Executes and evaluates Loss Prevention related solutions through a combination of applications including data analysis, exception reporting, audits, training and investigation.
• Utilizes and supports security systems including CCTV, EAS, access control and burglar alarm protection.
• Applies best practices, standards and processes to achieve effective system operations, efficiency and savings.

Loss Prevention and Investigations:

• Monitors fraud prevention measures and executes investigations, both internal and external, with follow-through to conclusion.
• Works closely with Corporate Fraud to identify and resolve internal and external investigations.
• Collaborates with cross functional groups and departments to ensure seamless, integrated solutions to achieve common business goals including Store Operations, EHS, Human Resources, Associate Relations and Legal.
• Conducts investigations in conjunction with Corporate and Field personnel, Human Resources and Associate Relations involving Workplace violence and Ethics.
• Coordinates with Field operators to support operational efficiencies and minimize financial loss including in-stock and operational process, merchandise protection, physical inventory, cash revenue and theft exposure to maximize potential for sales and profit.
• Executes LP operational audits to gauge and improve procedural compliance levels: Meet or exceed established audit frequency standards.
• Completes MPP (Merchandise Protection), Safety and Target Store Audits per established standards.
• Oversees participation, execution and compliance to the US Retail Target Store Program as established.
• Works closely with store and Field business partners to support operational knowledge, understanding and efficiencies to minimize loss and improve profitability.
• Provides training and support to include operational standards, Key Holder role and responsibility, managing store assets, Inventory Control standards to maximize in-stock positions, Cash Office controls to mitigate losses and Fraud trends to minimize future losses.
• Proficient with LP related systems including ThinkLP, Agilence and Power BI to analyze data and provide analytics to support Field teams through financial and POS exception, investigation and audit analysis and provide reporting to Field and business partners.

Safety and EHS:

• Responsible for managing workplace violence incidents including threat assessment, crisis management, and coordination with law enforcement and internal stakeholders in conjunction with Sr. Management to ensure a safe and secure work environment.
• Manages programs designed to both reduce worker’s compensation costs and improve the overall safe working condition for associates and customers.
• Ensures compliance to safety training as required by OSHA and other regulatory agencies.
• Works with Risk Management and Corporate EHS/Safety to analyze accident data, develop strategies to address root causes of accidents and ensure the execution of Safety programs.
• Augments the Safety programs in US Retail Stores providing services to include audits, training and investigations and supports programs designed to reduce and control fraud channels.

Qualifications

• Bachelor’s degree or equivalent with industry certification - LPC, CFI, CFE.
• Minimum of 5-8 years District level or higher progressive Loss Prevention experience with supervisory responsibilities.
• Experience with successful implementation and execution of Loss Prevention, Shortage and Fraud Control programs.
• Experience in the development and implementation of Safety Programs intended to ensure a safe workplace to reduce and control worker’s compensation costs.
• Proficient in LP systems to include exception-based reporting and analysis i.e, Agilence, ThinkLP, Power BI, CCTV, EAS, Ethics Point, Alarm Management and Origami reporting systems.

Benefits

• Bonus plan and generous amount of paid time off, including one Floating Holiday each year.
• Flexible work arrangements, including flexible work hours.
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.).