[Hiring] Field Deployment Engineer @Valis

Role Description

Field Deployment Engineer owns the client side of the technology: from the first technical call, through access and rollout, to day-to-day support.

What you will do

• Pitch and due diligence
  • Join deal calls once the client brings in IT, security or lawyers.
  • Answer technical, security and compliance questions from the trust pack, and add every new answer to it.
  • Keep every claim true: certified vs in progress, shipped vs planned.
  • Address common questions such as:
    • “Are you actually SOC 2 / ISO 27001 certified?”
    • “How will you tell us when a sub-processor like Anthropic changes?”
    • “How do you bring HR, ERP, CRM and CAD access under one umbrella?”
• Access and connectivity
  • Run the technical questionnaire and maintain the “connector exists / doesn’t exist” table for each client.
  • Get working access fast. Store credentials in 1Password (read-only, IP-locked) and test each key the day it arrives.
  • Walk client IT through the Google service account and Microsoft app setup. Connect Slack, Google Workspace, Microsoft 365, the task tracker, HRIS and DWH.
  • Record where each deployment runs: a VALIS server or the client’s own cloud.
  • Work through the client’s DWH with support from the development team.
• Rollout
  • Agree the pilot scope with the GTM Director / Deployment & Advisory Director.
  • Run install sessions, and keep the install guide and FAQ current.
  • Check the client tenant before users arrive: release version, tenant verification, permissions.
• Run and support
  • Own each client’s support channel and answer within one working day.
  • Handle L1 yourself: installation, updates, OS permissions, sign-in.
  • Handle L2: reproduce the issue, collect logs, and route it to the right product owner with a clean bug report.
  • Report adoption from the admin console to the GTM lead every week.
  • Turn repeated questions into the FAQ and, later, into a support agent. Your field notes shape the product roadmap.

Qualifications

• 4+ years in a technical, client-facing role: solutions engineer, sales engineer, technical account manager, implementation or integration engineer, or a backend/data engineer who has worked directly with customers.
• Hands-on with integrations: OAuth, service accounts, APIs, SSO, Google Workspace and Microsoft 365 admin, and access control.
• Comfortable with data: SQL, a data warehouse, reading logs, writing small scripts (Python or TypeScript).
• Hands-on with LLM tools in daily work: Claude, Claude Code, MCP, agents.
• You can sit in a room with a client’s head of IT or security and answer precisely, including “we don’t have that yet”.
• You can explain a technical decision to a non-technical executive.
• You own a problem until it is closed, without being chased.
• Fluent English.

Nice to have

• Forward-deployed engineering experience on B2B SaaS / enterprise deployments.
• Security questionnaires, SOC 2 / ISO 27001 / GDPR conversations, vendor due diligence.
• Experience with company systems: HRIS, ERP, CRM, finance data.
• macOS and Windows desktop app support (installation, permissions, MDM).
• Good working knowledge of RU language.

Benefits

• Competitive base salary.
• Performance-based bonus.
• Opportunity to join the team during fast growth stage.