[Hiring] Field Applications Specialist @Antech Diagnostics

Role Description

The Field Applications Specialist plays a pivotal role in optimizing the installation process and training for Emerging Technologies products, such as CT, C-Arm, etc. Their primary responsibilities involve:

• Identifying training needs
• Creating and maintaining educational information
• Ensuring on-time installations and trainings
• Coordinating various training initiatives through installations both internally and utilizing vendor-provided trainings
• Providing sales support at trade shows, wetlabs, and customer education events

Essential Duties and Responsibilities

• Schedule onsite and remote product training with customers upon the completion of sale for CT and CT related products
• Provide onsite and remote training for mobile CT and OEC products
• Connect equipment to customers PACS, HIS/MWL and Telemedicine services as appropriate
• Schedule follow up/supplemental product training with customers post install as needed
• Instruct on basic system functionality and installation procedures at training events
• Monitor installation completion through communication with installers and management of completion documentation
• Handle escalations that arise due to issues during installation
• Identify gaps and roadblocks that occurred during the installation and facilitate a solution
• Troubleshoot problems as needed to support installation team and customer issues
• Contribute to Knowledge Base articles regarding installation training, process, procedure, responsibilities, etc.
• Assist with supplemental onsite training courses by supporting equipment setup and hands-on training
• Perform other assignments as directed by manager in support of the operation
• Manage communication and oversight of outside consultants working directly with assigned team
• Identify trends and process improvement opportunities for the team and make suggestions to improve protocols and procedures
• Contribute to thorough documentation within the Customer Relationship Management (CRM) system

Qualifications

• 5+ years of veterinary technician experience
• 1+ years Veterinary radiology experience
• Previous CT experience preferred
• Veterinary Technology Certification strongly preferred but will consider equivalent related experience

Knowledge, Skills and Abilities

• Knowledge of veterinary anatomy required
• Knowledge of exotic species preferred
• Ability to handle many tasks at once including heavy phone and email volume
• Ability to provide clear instructions in an educational format; written and didactic
• Good interpersonal skills with a customer service-oriented attitude
• Intermediate computer skills required, including knowledge of basic computer networks and components
• Knowledge of all Microsoft office applications required
• Knowledge of Medical image/video formats and storage methods
• Sales Force or other CRM experience preferred
• Strong planning & organizational skills with good attention to detail
• Ability to follow through and resolve issues
• Ability to work independently with minimal supervision
• Ability to effectively shift attention between various tasks, team needs, and business demands

Travel

Heavy travel up to 75% of the time with peaks and valleys through the year.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, database management, email, video conferencing, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.

Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts