[Hiring] Field Applications Engineer @TrellisWare Technologies

Role Description

The Field Applications Engineer (FAE) serves as a primary technical point of contact for TrellisWare’s customers, supporting the Business Development Team and overall business growth by:

• Providing pre-sales, post-sales, and customer support for all TrellisWare product offerings both onsite and remotely.
• Offering custom-tailored communications solutions for specific customer systems.
• Generating new applications of products by collaborating with end users, vendors, and the internal product development team.
• Identifying and resolving customer issues with TrellisWare products and features.
• Adapting standard TSM product offerings to specific customer use cases.
• Providing technical support to help customers understand advanced features of TrellisWare’s products.
• Identifying risks in fielded products or products under development that could negatively impact customers.
• Supporting the product development process by providing Voice of the Customer (VoC) input.
• Communicating needed feature changes or updates to the Product Management Team.
• Providing feedback on field operation of TrellisWare products to stakeholders.
• Delivering lessons learned in the field to improve design and development.
• Clarifying customer expectations and use case profiles for product design and documentation.
• Consulting and providing technical support to sales and business development leads.
• Conducting field demonstrations, product training, and integration with third-party accessories.
• Crafting and delivering technical presentations of TrellisWare offerings.
• Developing relationships with team members built on trust and respect.
• Performing other related duties as assigned.

Qualifications

• Four-year technical degree or military-related service experience equivalent.
• Minimum of 7 years of related experience in the market or technology segments identified; 10+ years preferred.
• Demonstrated track record in fielding, integration, and troubleshooting networked communications products.
• Experience in UK Special Forces, British Army, Royal Marines, Royal Navy, Royal Air Force, and/or commercial specialty communications communities is highly desired.

Requirements

• Strong understanding of IP data including addressing schemes, IP switches/router interface, gateway functionality, TCP/UDP protocols.
• In-depth understanding of Military and Public Safety tactical network infrastructure.
• Demonstrated strong documentation skills and proficiency with PC office applications.
• Ability to integrate communications products with customer systems and maximize network performance.
• Ability to understand complex communication and engineering concepts and explain them simply.
• In-depth understanding of design, manufacturing, testing, and sales procedures for handheld, manpack, and embedded radio products.
• Ability to analyze, troubleshoot, and fix network performance issues.
• Ability to work independently and interact with various engineering development teams.
• Demonstrated professionalism in customer-facing field events.
• Strong collaborative drive and interpersonal skills.
• Strong initiative, proactive work ethic, and prioritization skills.
• Trustworthy judgment and analytical problem-solving skills.
• Effective execution and decision-making.
• Champion of change and innovation.
• Strong written and verbal communication skills.

Additional Requirements

• Must have the legal right to live and work in the UK and provide evidence upon request.
• This role is open only to sole UK nationals eligible to obtain and maintain UK security clearance.
• Must have the ability to travel 50-75% of the time domestically and internationally.

Employment Terms and Requirements

• The successful candidate will be employed through our Employer of Record (EOR) partner in the UK.
• This is a full-time position approved for remote work within the UK, except when travel is required.
• Employees must reside in the UK and have the legal right to work throughout their employment.
• This role may require working hours outside standard local business hours due to collaboration with U.S. headquarters.

Physical Demands

• Able to frequently sit, stand, walk, use hands to fingers, handle or feel, reach within hands and arm’s length, stoop, kneel, and crouch.
• Regularly required to sit and stand for extended periods; frequently required to use office equipment.
• Able to regularly lift and/or move up to 5 kilograms, frequently lift and/or move up to 12 kilograms, and occasionally lift and/or move up to 23 kilograms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Disclaimer: The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Nothing in the job description restricts the company's right to change, assign, or reassign duties and responsibilities at any time for any reason.

*TrellisWare Technologies, Inc. is an EEO/AA/Disability/Vets Employer.*