[Hiring] Field Application Scientist @Element Biosciences

Role Description

We are seeking an experienced Field Applications Scientist who will play a pivotal role supporting our growing customer base in the EMEA region. This is an incredible opportunity for someone who is passionate about seeing customer success and winning for the company. The hired candidate will need to be physically located in the territory and be willing to travel frequently to customer sites. This role will report to the Senior Manager, Field Applications - EMEA, and will be a remote role with a preference that our new teammate be based in Paris, France.

Essential Functions and Responsibilities:

• Frequently traveling to the customer site is required
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
• Supporting commercial team and customers in their technical applications and providing product training
• Working with a diverse distributor network to train and support their teams in a timely manner
• Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
• Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
• Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
• Delivering customer training and workshops, both in-person and remote
• Utilizing service CRM software to accurately identify and document customer opportunities
• Collaborating with internal partners to resolve customer issues and improve processes

Qualifications

• Bachelors degree with 4+ years or Masters degree with 2+ years in NGS library construction (a combination of experience and education may be considered)
• Hands-on experience with cell culture and tissue handling required
• Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
• Must be highly motivated and have strong problem-solving ability
• Experience with cell biology, microscopy, and multiomics is preferred
• Excellent communication and strong relationship building skills
• Highly collaborative and adaptable; able to work well within multidisciplinary teams
• Skilled in nucleic acids and protein analytical methods
• Generate high quality and reproducible wet-lab data from established protocols
• High degree of comfort navigating technical project discussions
• Must be able to work independently and as a team player
• Demonstrated account management skills
• Fluent in French and English is a must

Requirements

• Frequently moves boxes weighing up to 20 pounds
• Must be flexible in working hours as this position may require customer support during non-regular business hours

Location

• Remote – Paris preferred

Travel

• International travel up to 80%

Job Type

• Full-time

Benefits

• In addition to base compensation noted above, you will be eligible for stock options and sales commission.
• Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

Company Description

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.