[Hiring] Field Application Scientist @ONI

Role Description

As a Field Application Scientist at ONI, you will:

• Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development.
• Support operations communications, align shipments, diagnose technical issues, and perform basic preventative maintenance on instrumentation.
• Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces.
• Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers.
• Create product awareness by engaging with the scientific community, answering technical questions, and delivering presentations and demonstrations at conferences, webinars, seminars, and other industry events.
• Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, providing scientific insights during pitches and meetings with potential customers.
• Design and conduct experiments at customer sites or in ONI’s laboratory to highlight how ONI’s technology suite can solve specific challenges and meet their needs.
• Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site.
• Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution.
• Facilitate the packing & shipping of components, instruments, and products to the customer base and internal users using couriers.
• Work with the global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis.
• Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce.
• Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction.

Qualifications

• PhD in life sciences.
• Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques.
• Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry, or fluorescence microscopy.
• Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences.
• Balanced and prioritized multiple projects in parallel and at different phases.
• Worked as part of a multidisciplinary scientific team.
• Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH), or immunohistochemistry.
• Data analysis of microscopy data.
• Identifying appropriate use cases for each type of microscopy experiments.
• Commercial acumen and understanding of capital equipment sales process in life science industry.
• Verbal and written scientific communication.
• Presentation skills.

Requirements

• Built data science algorithms for image analysis.
• Used super resolution microscopy for biological research.
• Experience with CRM systems, ideally Salesforce.
• Sample preparation for super-resolution microscopy.
• At least 2 years in a commercial FAS role with at least 2 years in laboratory and related disciplines preferred.

Benefits

• Competitive Compensation: Enjoy a competitive salary that reflects your expertise and contributions.
• Flex PTO plus 11 federal holidays and 4 dedicated wellbeing days.
• 401K via ADP.
• Life Insurance.
• Medical, Dental, and Vision coverage.
• Perks at Work: Enjoy exclusive discounts and deals through our perks at work program.