[Hiring] FHA Team Lead, Field Services @ServiceLink

Role Description

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage default, banking, vendor management or real estate industry, to join our team as a FHA Team Lead. The ideal candidate will have experience in property management, HUD denials and managing a conveyance timeline. The ideal candidate will also have the ability to provide training and process improvement suggestions to team members, and enjoy auditing processes and employee work to ensure accuracy and efficiency.

A DAY IN THE LIFE In this role, you will…

• Manage conveyance timelines
• Perform neglect reviews
• Request extensions to the conveyance timeline
• Act as the SME for asset specialists and asset coordinators
• Perform process and production audits
• Handle escalations and field calls to and from vendors, clients, third parties and internal departments

Qualifications

• High School diploma or equivalent preferred.
• Practical office experience.
• Proven customer service/communication skills, as this is a customer facing role.
• Must be able to use and have computer skills and be proficient in the Microsoft software products.
• Basic knowledge of mortgage terms. (Preferred)
• Property Management, Construction, REO, and/or Property Insurance experience (Preferred)
• Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred)
• Contract Administration, Scope of Work/Service Line Agreement Compliance (Preferred)
• Polished decision making and critical thinking skills.

Requirements

• Management of conveyance timeline
• Perform neglect reviews
• Extensions requests – conveyance timeline
• SME for asset specialists and asset coordinators
• Final approval of conveyance condition
• Provide reporting on status of properties in pipeline to management
• Complete reconciliation audits
• Manage and resolve client escalations
• Responsible for escalated asset calls
• Attend/participate in client calls as requested by Management
• Oversee FHA portfolio
• Identification and placement of loans in conveyance condition
• Field escalated calls and emails from internal and external sources
• Assist with the creation of new procedures and training processes
• Making and receiving calls to and from vendors, clients, third parties and internal departments
• Conduct regular audits to provide necessary and productive feedback to team members
• Claims, chargebacks, non-compliance letters, review and assistance when needed
• Assistance with any asset specialist and asset coordinator functions as needed
• This role is NOT responsible for providing or communicating corrective action to staff
• Perform all other duties as assigned.