[Hiring] Facility Operations Coordinator @England Rugby

Role Description

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. An opportunity has arisen for a Facility Operations Coordinator to join our Rugby Development team on a permanent basis.

The role of the Facility Operations Coordinator is to drive the usage by local Rugby Union clubs and generate revenue from other sports and community organisations to support the operating costs of the AGPs within the specified area. This role will involve extensive account management, renewals and new business sales generation for the stated area, ensuring monthly usage and income targets are achieved.

• Responsible for the retention and acquisition of existing and new AGP users.
• Adopting a tenacious and consultative sales approach, proactively selling the Artificial Grass pitches throughout the year.
• Research and identify new market and account opportunities.
• Consistently exceed monthly targets as an individual and as part of a team.
• Generate new business while maintaining existing business and ensuring all fees are collected and debt is managed swiftly.
• Adhere to and report on set KPIs.
• Manage and report personal pipeline to ensure a consistently high conversion rate on closed sales.
• Liaise with Host Clubs and the facilities Operations Coordinators to ensure all usage is paid correctly and in advance of the booking.

Qualifications

• Track record in sales and consistently exceeding individual targets.
• Expertise in generating and converting new business.
• Effective communication and interpersonal skills with excellent customer service.
• Proven team worker, working as part of a collective to achieve an overall target.
• Well organised and thorough, working well under pressure and self-motivated.
• Skilled in MS Office (Excel, Word, PowerPoint) and generally computer literate.
• Experience of using a sales system and achieving sales targets.
• Enthusiasm for sports delivery and improving customers' experience.
• Experience of managing customer relations and revenue generation.
• Solution focused, proactive and pragmatic approach to problem solving.
• Self-starter able to adapt to changing project demands.
• Good project management skills with the ability to manage multiple tasks.
• Proven experience using an online booking system.
• Proven experience in administration or project management.
• Demonstrable experience in a customer facing role.
• Committed to embodying the ethos of our culture by using our three core values.
• Committed to actively contributing and building an inclusive culture.

Requirements

• Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity including evenings and weekends.

Benefits

• A variety of corporate discounts.
• Priority access to purchase match tickets.
• 25% discount in Rugby Store and EnglandRugby.com.
• 25 days of annual leave.
• Your birthday day off.
• Free access to the stadium gym.
• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme.
• Pension Scheme; the RFU will double match your individual contribution up to 10% of salary.
• Ride-to-work scheme, eyecare vouchers, season ticket loans and more.