[Hiring] Facilities Coordinator @Fortive

Role Description

ServiceChannel is seeking a Facilities Coordinator to work in a highly customer service-focused role that will require you to oversee several customer-facing systems supporting our clients and service providers. Each interaction is expected to be handled with a high level of professionalism and knowledge to support our clients' facility needs and overall ServiceChannel platform assistance.

• Respond quickly and efficiently to inbound support inquiries via our Zendesk helpdesk platform, emails, and phone calls.
• Provide baseline training and guidance to Clients and Providers on ServiceChannel applications.
• Identify system issues and report them to our Development Team.
• Close the communication loop on any and all inquiries or issues in a timely and professional manner.
• Partner with our Client’s Facility Managers and coordinate service.
• Manage compliance with scheduled maintenance services.
• Review work order requests for cost-saving opportunities related to the asset/equipment being repaired (Warranty, Landlord, etc.).
• Provide Special Project assistance with customer-facing initiatives as they arise.
• Monitor and Evaluate Facility Emergency Work Orders.
• Monitor internal reporting tools to ensure that processes are adhered to.
• Conduct quarterly business review presentations with customers.
• Conduct weekly/biweekly operations meetings with clients.
• Effectively work with cross-functional teams to support internal and external initiatives.
• Collaborate, Communicate, and Knowledge Transfer to maintain a seamless workflow.

Qualifications

• 1-2 years experience working in a facilities support role.
• Experience providing support and guidance on fundamental computer applications and product-specific technical questions, particularly in a fast-paced environment.
• Experience in the Facilities Management industry required.
• Verbal and written English proficiency, including the ability to easily understand instructions and feedback and to respond fluently and precisely.
• A high proficiency in Microsoft Excel and PowerPoint is required.
• Strong attention to detail - Accurately capture specific pieces of information (details) and the ability to document these details in written form.
• Adaptive and responsive to feedback and open to updating processes where required.
• Collaboration and teamwork is a must.
• Ability to work independently from home with a strong record of attendance and punctuality.
• Must possess demonstrated Time Management, Organizational, and Problem-Solving skills.
• These are remote positions covering 8a-5p in your respective time zone.
• Requires a comfort level of being on camera for remote meetings with Clients and Team Meetings.
• Experience using Salesforce and Gainsight is preferred.
• High School Diploma or GED.

Preferred Skills & Experience

• Experience with Facilities Management in a Restaurant, Hospitality, Medical/Veterinary, or Retail setting.
• Record of success supporting Enterprise B2B SaaS products.

Benefits

• Generous medical, dental, and vision insurance.
• Life insurance.
• 401k with match.
• Flexible time-off policy.
• Paid parental leave.
• A dynamic, collaborative, and entrepreneurial work environment.