[Hiring] Facilities Coordinator @Branded Group

Role Description

Branded Group is seeking experienced, highly motivated Facilities Coordinators to join our Service Operations team. In this role, you will manage maintenance requests for national clients while delivering exceptional customer service, ensuring timely response, and driving cost-effective resolutions.

The ideal candidate thrives in a fast-paced environment, excels at problem solving, communicates effectively with clients and vendors, and can successfully manage multiple priorities simultaneously. This position plays a critical role in maintaining seamless operations outside of standard business hours and requires strong decision-making skills, attention to detail, and a strong sense of urgency.

Essential Duties and Responsibilities

• Service Coordination & Work Order Management
  • Manage service requests for national clients and ensure timely resolution.
  • Coordinate service providers, technicians, property managers, and other stakeholders to facilitate successful completion of work orders.
  • Meet client-specific response requirements.
  • Maintain accurate and detailed documentation, notes, and status updates across multiple software platforms.
  • Monitor work orders from initiation through completion, ensuring all required information and documentation are captured.
• Budget Management & Cost Control
  • Review labor, material, and subcontractor costs to ensure pricing accuracy and cost effectiveness.
  • Negotiate vendor pricing and service costs while maintaining strong vendor relationships.
  • Balance client expectations with profitability objectives by maintaining appropriate margins.
  • Obtain multiple vendor quotes when required and evaluate pricing and scope to ensure the best value.
• Client Communication
  • Provide proactive and professional communication to clients via email, phone, and customer portals.
  • Maintain accurate schedules, status updates, and service documentation.
  • Escalate service issues, delays, cost increases, and other concerns as appropriate.
  • Build and maintain positive client relationships through responsive and solution-oriented service.

Requirements

• Fully remote position requiring a dedicated home office workspace.
• Reliable high-speed internet connection is required.
• This is a full-time position, typically requiring 40 hours per week.
• Flexibility of working evenings, overnight hours, weekends, and holidays as assigned is required.

Compensation

• $22.00 to $38.00 per hour, depending on qualifications and experience.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• 401(k) Plan with Employer Matching Contributions
• Paid Vacation
• Paid Sick Leave
• Paid Personal Days
• Paid Holidays
• Fitness Reimbursement Program
• Employee Recognition Programs
• Bonus Opportunities
• Tuition Reimbursement
• Home Office Stipend
• Paid Volunteer Time