[Hiring] Facilities Coordinator @Fortive

Role Description

As a Facilities Coordinator on our Managed Services team, you’ll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using ServiceChannel’s platform. You’ll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations.

• Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity.
• Build Relationships: Foster long-term engagement through proactive communication and trust.
• Provide Proactive Support: Anticipate needs and prevent issues before they escalate.
• Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value.
• Share Best Practices: Educate customers and providers on ServiceChannel applications.
• Identify System Issues: Report technical issues to the development team for resolution.
• Review Costs: Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage).
• Support Projects: Assist with customer-facing initiatives and special projects.
• Manage Emergencies: Monitor emergency work orders and ensure timely resolution.
• Lead Reviews: Conduct quarterly business reviews and regular operations meetings with customers.
• Collaborate: Work cross-functionally to support internal and external initiatives.

Qualifications

• 1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).
• Strong customer relationship management skills with a track record of high satisfaction.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills in English.
• Ability to work independently in a remote environment with strong organizational and time management skills.
• Analytical mindset for reviewing data and identifying cost-saving opportunities.
• Adaptability and openness to feedback; comfortable with process updates.
• High attention to detail and accuracy.
• Comfortable being on camera for virtual meetings.
• High School Diploma or GED.

Requirements

• Bachelor’s degree in business administration, facilities management, customer service, or related field (preferred).
• Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight) (preferred).

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance; life insurance.
• Retirement Savings: 401(k) with company match.
• Flexible Time Off: Generous PTO policy.
• Paid Parental Leave: Support for growing families.
• Remote Work Flexibility: Work from home with occasional schedule adjustments.