[Hiring] Express Lanes Manager @SBCTA

Role Description

Under general direction, plans, organizes, manages, and participates in programs, projects, and operations within the SBCTA Express Lane program functions in the Project Delivery and Express Lanes Department through effective use of department resources, contractors, and consultants.

• Develops, negotiates, and administers agreements and contracts to support program and operational goals.
• Analyzes operational and technical information and provides recommendations regarding processes, procedures, systems, and service delivery improvements.
• Supports program administration, customer service, reporting, and operational activities.
• Provides staff support to the department management in areas related to assigned responsibilities.
• Performs related duties as assigned.

Qualifications

• Knowledge of administrative principles, practices, and methods including goal setting, project and program management, policy and procedure development, quality control, and work standards.
• Methods for researching issues, evaluating alternatives, developing recommendations, and preparing and presenting effective reports and correspondence.
• Organizational and operational principles and practices to analyze, evaluate, develop, implement, and administer projects, programs, policies, procedures, and operational needs.
• Performance management practices, including the development, interpretation, and analysis of key performance indicators and other performance metrics.
• Principles and practices related to program administration, operational processes, customer service, regulatory compliance, stakeholder engagement, contract administration, public outreach, and technology systems coordination.
• Applicable industry standards, trends, and best practices, current literature, and sources of information related to program development, project implementation, and operational practices.
• Applicable federal, state, and local laws, regulations, codes, ordinances, and procedures relevant to assigned responsibilities.
• Modern office practices, methods, computer equipment, and applications related to work.
• The structure and content of the English language including usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the agency in interactions with governmental agencies, community groups, and various organizations.
• Techniques for providing high-quality customer service when interacting with the public, vendors, contractors, and agency staff.
• Recordkeeping principles and procedures.

Requirements

• Recommend and implement goals, objectives, policies, procedures, and practices to support effective and efficient operations.
• Support management in monitoring projects, programs, contracts, consultants, and service providers.
• Interpret, apply, and ensure compliance with federal, state, and local laws, regulations, policies, and procedures.
• Research, analyze, evaluate, and develop operational improvements, service delivery methods, procedures, policies, and techniques.
• Conduct research, evaluate alternatives, develop sound recommendations, and prepare clear, concise, and effective reports.
• Analyze, interpret, summarize, and present technical and administrative information and data effectively.
• Represent the agency effectively in meetings and interactions.
• Organize and prioritize multiple projects and tasks effectively.
• Operate modern office equipment, computers, and software applications related to the work.
• Communicate clearly and effectively in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within established guidelines.
• Establish, maintain, and foster positive and effective working relationships.
• Travel occasionally, including overnight travel, as required.

Education and Experience

• Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, transportation, planning, engineering, economics, or a related field.
• A minimum of four (4) years of increasingly responsible professional experience in program administration, project management, operations, or a related field.

Licenses and Certifications

• Possession of, or ability to obtain, a valid California Driver’s License and proof of automobile liability insurance by time of appointment.

Physical Demands

• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer.
• Ability to operate a motor vehicle and visit various SBCTA meeting sites.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.
• Primarily a sedentary office classification; standing and walking between work areas may be required.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator.
• Ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental Elements

• Work in an office environment with moderate noise levels and controlled temperature conditions.
• No direct exposure to hazardous physical substances.
• May interact with upset staff and/or public and private representatives in interpreting and enforcing policies and procedures.