[Hiring] Expert Process Manager @Deutsche Telekom IT Solutions

Role Description

The Unit Cloud Services operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department: We run T Cloud Public! T Cloud Public is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. We are measured by delivering a secure, stable and innovative platform.

We are looking for people who are professionals with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

Your Tasks

• Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
• Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
• Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
• Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
• Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
• Eliminate wait times in Agile workflows.
• Consistently automate with common frameworks.
• Design and implement internal tools and services.
• Maintain an overview of processes, communication, and motivation within the team.
• Establish and communicate processes where necessary.
• Engage in improving overarching process-landscapes and structures.
• Work in a community where everyone helps each other in an open and trusting manner.

Qualifications

• Completed studies in a technical, engineering or business subject or comparable professional training.
• Minimum 3 years of professional experience in IT with a focus on modern cloud technologies.
• Good knowledge of process creation and documentation, especially for DevOps.
• Extensive knowledge in infrastructure automation.
• Knowledge of agile development processes.
• High level of customer orientation.
• Ability to assess technical solutions and find creative approaches to solutions.
• OpenStack and programming experience in open source projects is a plus.
• Fluency in written and spoken English.

Requirements

• You will be working in the European Union to meet our customers' data security and privacy requirements.

Benefits

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.