[Hiring] Executive Support Associate @PwC

Role Description

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

The Executive Support Associate is responsible for providing remote administrative support to a combination of senior managers, directors, and partners within the territory at heightened ratios due to service offering compositions. The role ensures efficient management of tasks related to stakeholder engagement, diary management, documents, travel, and event coordination while continuously seeking feedback to enhance service delivery.

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards, uphold the Firm's code of conduct and independence requirements.

Qualifications

• Minimum Qualification: Matric (or equivalent).
• Education: A bachelor’s degree focused on fields like Business Administration or similar OR Diploma: Diplomas in Office Management or Business Management.
• Certification: Certificates in business operations or executive secretarial studies.

Requirements

• A minimum of 3-5 years of experience in executive support, administrative roles, or virtual assistance, with progressive responsibility.
• Prior experience working directly with senior executives.
• Experience handling organizational changes.
• Experience in identifying problems and implementing effective solutions in a fast-paced environment.

Responsibilities of role

• Stakeholder Engagement and Support:
  • Schedule ad hoc and weekly meetings with stakeholders.
  • Join calls and meetings, taking and updating action items.
  • Plan and prepare stakeholders for upcoming engagements.
  • Act as a tech knowledge partner, assisting in new technology setup and Q&A support.
• Diary Management:
  • Coordinate internal and external meetings, including booking meeting rooms and catering.
  • Prepare pre-meeting documentation.
  • Monitor attendance and acceptance; manage rescheduling and clashes.
  • Time blocking and protecting schedules as required.
• Travel Coordination:
  • Identify and clarify travel needs in coordination with stakeholders.
  • Research travel options and manage bookings, including providing detailed itineraries and booking transfers.
  • Manage visa and entry requirements.
• Document Management:
  • Support the creation of presentations and documents by using established templates and ensuring alignment with brand guidelines.
  • Prepare meeting notes and agendas by capturing key points during calls and meetings.
  • Collaborate with offshore design teams by following instructions to request slide decks or visual materials.
• Event Coordination:
  • Support the planning and coordination of events by assisting with logistics such as booking venues, arranging catering, and managing guest lists.
  • Assist in logistical planning by gathering quotes, confirming bookings, and tracking RSVPs.
  • Coordinate with external stakeholders by sending invitations, confirming attendance, and providing event details.
• Salesforce and Relationship Management:
  • Support client relationship research by gathering basic information from internal systems or public sources as directed.
  • Maintain client contact records in Salesforce by entering and updating data according to established guidelines.
• Reporting and Feedback:
  • Provide weekly reports on all activities undertaken for stakeholders, including progress updates and completed tasks.
  • Obtain stakeholder feedback on service experience to identify areas for improvement and drive service excellence.

Desirable skill sets

• Technical Proficiency: Strong knowledge of the Microsoft Office Suite (especially Excel, PowerPoint, Word and Outlook), Google Workspace, and other relevant technology.
• Organizational Skills: Advanced planning, time management, and problem-solving abilities.
• Communication Skills: Excellent written and verbal communication skills.
• Business Acumen: Understanding of office administration, business structures, and report writing.
• Professionalism and Confidentiality: Key traits for navigating team dynamics.
• Active Listening: Ability to fully focus, understand, and respond effectively to communications.
• Analytical Thinking: Break down requests into fundamental principles and support problem-solving.
• Empathy: Demonstrated understanding and interest in others' experiences and emotional states.
• Self-Awareness and Emotional Regulation: Recognize personal emotions and manage them to enhance performance.

Role related attributes

• Detail-oriented and results-driven.
• Proactive and solution-focused.
• Comfortable working with ambiguity and managing change.
• Culturally competent with a global mindset.
• High integrity and professional accountability.
• Flexibility and Adaptability: Comfortable with change and adjusting to new situations.
• Creativity and Service Excellence: Implement creative solutions and ensure quality service delivery.
• Inclusion: Foster a diverse and inclusive work environment.
• Relationship Building: Ability to cultivate strong, trusted professional connections.

Travel Requirements

• Up to 20%

Available for Work Visa Sponsorship?

• No

Job Posting End Date

• September 30, 2026