[Hiring] Executive Claims Specialist @Crum & Forster

Role Description

Our Surplus & Specialty Lines (S&S) Division develops customized coverage solutions for complex exposures, difficult-to-insure risks and niche segments of the market. S&S has over 850 employees (including more than 250 based in India), 10+ locations in the United States and 2 locations in India. Our product reach includes Sharing Economy, Environmental, Energy, Transportation, Construction, Excess & Umbrella, Primary Special Risk, Security, and other industry segments. S&S is the second largest division within C&F at over $1.5 billion in annual gross written premium.

S&S Transportation & Sharing Economy is seeking an experienced Executive Claims Specialist to join our dynamic team. In this role, you will provide expert oversight of Bodily Injury (BI); Property Damage (PD) and Personal Injury Protection (PIP) claims managed by Third-Party Administrators (TPAs), specifically arising from rideshare-related incidents. The ideal candidate will possess substantial expertise in complex injury claims, with a strong background in the rideshare sector. This is an oversight and technical leadership role rather than a traditional claim-production position.

What you will do for C&F:

• TPA Oversight: Provide technical supervision and guidance for BI and PIP claims handled by TPAs, ensuring adherence to program standards and best practices.
• Claims Management: Apply advanced knowledge to oversee rideshare claims, including coverage analysis and litigation management.
• Technical Excellence: Drive optimal claim outcomes by controlling indemnity,```html expense, and litigation costs through timely reserving, trial preparation, and resolution strategies.
• Auditing: Conduct regular audits of TPA-managed claims to ensure accuracy, timeliness, and compliance with established procedures.
• Data Analysis: Review claims data, reserve adequacy, and performance metrics to identify trends and recommend process improvements.
• Industry Awareness: Stay informed on evolving rideshare regulations, policy changes, and litigation developments.
• Additional Duties: Perform other related tasks as assigned.

Qualifications

• 6+ years handling complex bodily injury and litigated claims, with direct experience in rideshare claims required.
• In-depth knowledge of BI and PIP claim procedures; experience with high-value BI, PIP, and Property Damage exposures related to rideshare incidents.
• Extensive claims handling experience in Pennsylvania and New York preferred.
• Bachelor’s degree or equivalent experience required; law degree, professional designations, or insurance coursework a plus.
• Ability to obtain and maintain required state licenses.
• Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
• Proficiency in Microsoft Office suite.
• Occasional travel may be required.
• Understanding of claims policy language and coverage necessary to evaluate Risk Transfer with PAP carriers.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness, including physical, mental, and financial wellbeing.
• Opportunities for career development, including tuition reimbursement, industry-related certifications, and professional training.
• A dynamic, ambitious, fun, and exciting work environment.
• Encouragement of social and community responsibility through matching donation programs, volunteer opportunities, and an employee-driven corporate giving program.

Company Description

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity, and inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion-dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com .