[Hiring] Executive Assistant / Business Operations Coordinator @D2B

Role Description

As an exceptional Executive Assistant & Business Operations Coordinator, you will act as a core operational driver and strategic right-hand to the business founder. This high-impact offshore remote role is designed for a proactive operator who can:

• Translate high-level entrepreneurial ideas into structured action.
• Optimize business workflows.
• Coordinate priorities across multiple ventures.

Responsibilities:

• Executive & Founder Support
  • Serve as the primary operational partner to the Founder, maintaining momentum across multiple business units.
  • Synthesize high-level strategy and conversations into clear, actionable priority lists and executive summaries.
  • End-to-end ownership of special projects from initial concept through to execution with minimal supervision.
  • Proactively identify operational bottlenecks, driving process improvements and efficiency across the organization.
• Mortgage & Credit Operations Support
  • Document key client details and prepare comprehensive file summaries for the Para Broker team.
  • Leverage basic credit knowledge to understand client lending scenarios, identify hurdles, and manage file handovers.
  • Oversee lending workflow coordination, including document collection, Know Your Customer (KYC) requirements, and CRM updates.
  • Ensure files move smoothly through the pipeline from initial inquiry through to settlement support.
• Team & Business Operations
  • Monitor internal team workflows, track key action items, and ensure project deadlines are met.
  • Maintain team accountability and foster clear cross-departmental communication.
  • Implement and refine operational systems to support scalable multi-business operations.
• Content & Marketing Coordination
  • Manage social media presence (e.g., Facebook) across both financial services and hospitality operations.
  • Utilize modern AI tools (ChatGPT, Claude) to draft, refine, and repurpose strategic content based on founder prompts.
  • Schedule, publish, and track marketing content to ensure brand consistency across digital platforms.

Qualifications

• Experience: Minimum 3 years of experience as an Executive Assistant, Operations Coordinator, Chief of Staff, or similar senior support role supporting a fast-paced founder or executive.
• Domain Knowledge: Strong working knowledge of the Australian mortgage broking, lending, banking, or credit industry processes and terminology.
• Technical Skills: Proficiency in Microsoft Office, Google Workspace, CRM platforms, and generative AI productivity tools (ChatGPT, Claude).
• Communication: Exceptional written and verbal English communication skills, with proven ability to craft clear summaries and public-facing content.
• Independence: Strong problem-solving ability with a proven track record of managing competing priorities and working autonomously with incomplete information.

Requirements

• Preferred Skills (Nice to Have):
  • Direct experience supporting multi-business operations or dual sectors (e.g., Finance and Hospitality).
  • Hands-on expertise with Australian mortgage CRMs, loan processing, and credit administration workflows.
  • Familiarity with design and social media management platforms such as Canva and Facebook Business Suite.

Benefits

• Salary range: $2000-2500 AUD (The final amount will be at the client's discretion based on the candidate’s skills and experience).
• Working Hours: Following AU business hours (Full-time).
• Work set-up: 100% Remote work under Independent Contractor Agreement.
• Holidays: TBD.
• Target Start Date: ASAP.