[Hiring] Event Technology Manager @Internova Travel Group

Role Description

Altour has an exciting opportunity for an energetic, organized, go-getter to join our Events & Meetings team! As an Event Technology Manager, you will learn how to manage events, use the technology tools, guide and support clients to ensure the most successful and impactful events for our clients!

The ideal candidate will have experience in the hospitality industry, project management, be willing to do some traveling, and be excited to learn!

This role has strategic importance and high accountability due to the business-critical impact on the sales force, our customers, and the company contribution to profitability.

• Responsible for the strategic planning, content oversight, functional design, build-out, and implementation of ALTOUR event technology solutions for meetings, incentives, conferences, and events.
• Manage the day-to-day plan of action for assigned programs with a technology component, including project timelines, client communication, internal coordination, quality control, and onsite and/or virtual execution.
• Serve as a primary client-facing technology partner, guiding best practices and ensuring exceptional delivery across all event technology touchpoints.

Day to Day Responsibilities:

• Reports to Manager, Digital Design and works directly with Strategic Account Team Leads.
• Act as a liaison and trusted advisor to guide clients through all technology services, providing best-practice recommendations aligned with reporting, functionality, and business objectives.
• Manage end-to-end event technology support from initial planning and build phase through onsite or virtual execution.
• Create, manage, and adhere to project timelines, scope, and processes for assigned programs.
• Manage the build-out of the event technology design plan in the following areas:
  • Registration Websites
  • Email Campaigns
  • API Integrations
  • Mobile Apps
  • OnSite Technology Solutions
  • Virtual Technology Solutions
• Assist clients in developing, writing, editing, and approving content for registration websites, virtual platforms, mobile apps, email campaigns, and any communications.
• Create or source, secure and establish rights for all visual content including photography, graphics, illustration, and video.
• Work with Meeting Planning and Support services team to create impactful and exceptionally designed event technology platforms that engage, inform, and equip participants for an exceptional event experience.
• Work with technology suppliers, developers, graphic designers, and coders for the seamless execution and implementation of event technology.
• Collaborate in a team environment.
• Contribute to process improvement initiatives and internal best practices.
• Demonstrate discretion, independent judgment, and adaptability in complex or high-pressure situations.

Qualifications

• Related experience or education in hospitality, meeting, incentive, conference, and event industries.
• Strong interest in technology and ability to adapt to new technologies quickly.
• Experience with event technology solutions or comparable technology platforms.
• Strong writing, proofreading, and communication skills.
• A creative and design-oriented mind.
• Ability to maintain strong relationships with internal team members, clients, and vendors.
• Ability to work well independently as well as collaboratively within a team environment.
• Strong work ethic, organizational, and time management skills.
• Strong customer service focus.
• Keen attention to detail.
• Ability to work well under pressure.
• Knowledge of Microsoft Word, Excel, and Database programs.

Requirements

• Bachelor’s Degree.
• Community College or Technology Institute education.
• Graphic design experience.
• Experience in developing and managing projects.
• Experience preferred in the following event management platforms:
  • Cvent
  • Aventri
  • Virtual Event Platforms (Cvent Attendee Hub, Aventri Virtual, Pheedloop, Hubilo, Hopin, Proske)
  • Concur
  • Content Management (Joomla!, Wordpress, Squarespace, etc)
  • HTML, CSS
  • Database Management
  • MS Office
  • Adobe Creative Suite/Creative Cloud
  • Windows, OS X, Android, iOS
• Approximately – less than 5% overnight travel.
• Must be able to work weekends and nights during travel periods of program operation or client meetings.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.