[Hiring] Event Operations Specialist @Mercer Advisors

Role Description

The Event Operations Specialist - Registration is our Cvent specialist for external events and campaigns. You own the Cvent registration experience from start to finish:

• Building registration sites
• Managing invitations and attendee data
• Supporting check-in at live events when necessary
• Setting up registration for events run by other team members
• Ensuring every campaign, registration, and attendance record flows cleanly into Salesforce
• Managing your own portfolio of virtual events
• Acting as the department’s project manager

You work closely with the email marketing team, the content team, local offices, and event specialists to make registering for a Mercer Advisors event convenient, polished, and on brand.

Qualifications

• Minimum two years of hands-on Cvent experience
• Minimum three years of experience in event registration, event technology, or event planning
• Experience managing virtual events from planning through execution
• Proficiency with Salesforce or another CRM system
• Strong Excel skills, including formulas, pivot tables, and mail merges
• Exceptional attention to detail and proofreading skills
• Clear, friendly written and verbal communication
• Ability to manage multiple events and deadlines
• Ability to support events in multiple markets from a remote position
• Ability to travel 10% to 15%

Requirements

• Cvent registration site build and administration
• Attendee management and communications
• Virtual event portfolio management
• Data, reporting, and Salesforce management
• Department project management and process improvement

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care
• 14 Company Paid Holidays including a full week off at Thanksgiving
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services
• 401(k) Retirement Plan with both Traditional and Roth plans
• Pet Insurance
• Personalized financial planning and guidance from Mercer Advisors professionals