[Hiring] EUC Infrastructure Engineer @The Cigna Group

Role Description

The Cigna International Health IT team are looking for an experienced and motivated EUC Engineering lead who will be responsible for deploying and managing large-scale end user computing solutions throughout the organization. Your contributions will be pivotal in shaping the technology strategy, sustaining a resilient infrastructure, and ensuring an exceptional digital experience for all end users. This opportunity is ideal for an EUC expert with proven experience managing environments across EMEA and Asia Pacific.

Qualifications

• At least eight years' experience as part of an EUC Engineering team within an enterprise setting.
• Fluency in both spoken and written English.
• Strong communication and collaboration skills.
• Exceptional problem-solving abilities.

Requirements

• Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.
• Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.
• Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.
• Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.
• Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.
• Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.
• Produce and maintain technical documentation, runbooks, and standard operating procedures.
• Proactively monitor and resolve infrastructure service issues before escalation occurs.
• Ensure Service Now incident, request, problem, and change records are proactively updated.
• Participate in change activities that may be scheduled outside normal working hours.
• Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.
• Adhere to Information Protection Policies and Business Continuity Plans.

Benefits

• Opportunity to work with a global, innovative, and flexible technology division.
• Investment in employee development through internal and external training.
• Flexible working arrangements, including remote or home working and flexible shift times.
• Promotion of a true work-life balance for all employees.