[Hiring] Escrow Team Lead @LoanCare

Role Description

We are seeking to fill the role of Escrow Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

• Ensure escrow area functions for mortgage servicing portfolio loans are performed promptly and correctly, monitor reports, perform various area functions, etc.
• Monitor escrow area vendors and activities closely through reviewing reports, including open items, interactions with staff, etc.
• Issue accurate Dashboard/SLA reports promptly; ensure metrics meet/exceed escrow area goals each month.
• Escalate unresolved issues to management promptly; brief management on resolved items and accomplishments as appropriate.
• Provide training for Escrow Department staff; promote mentoring and a best practices concept within the area.
• Provide direction/oversight of special projects assigned; provide regular status updates to management including project deadlines that may not be met.
• Monitor/track corporate advances for tax penalties; keep management regularly informed of items expensed or the potential for loss to enable implementation of corrective measures.
• Assist in the regular ordering of tax service contracts.
• Prepare taxing authority due dates matrix.
• Prepare monthly FHA portfolio comparison report and oversee prompt completion of exceptions.
• Add and maintain escrow payee headers.
• Monitor inbound and outbound transfer activity; ensure deadlines are met for payments, data updates, and transfers of tax contracts and flood certificates.
• Ownership of data programming for all escrow workstations for inbound transfers including building of tax tables, payees, and insurance line mapping; analyze output in test region for accuracy.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of experience in mortgage loan servicing/lending (insurance company, escrow department, accounts payable, or accounting clerk/similar role may be acceptable).
• Advanced knowledge of Microsoft Excel, Passport, and processing mass transaction files required.
• Ability to manage time and priorities wisely.
• Ability to grasp concepts quickly, make sound decisions, and resolve issues.
• Ability to work in a high-volume and time-sensitive environment.
• Ability to work independently with minimal direction and effectively meet deadlines.
• Ability to work collaboratively with peers in a team environment to attain common goals.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.).
• Ability to maintain strict confidentiality.

Desired Skills and Qualifications

• Knowledge of taxing authority due dates including delinquent and loss/reduction of discount dates preferred.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Matching 401(k) plan and employee stock purchase plan.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$22.45-$37.69 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills, and experience.