[Hiring] Epic Willow Ambulatory Analyst WAM @Tower Health

Role Description

Are you an Epic Willow Ambulatory Analyst? Bring your Epic Willow Ambulatory build experience to Tower Health and play a key part in implementing, developing, and maintaining the Epic WAM system along with third-party systems. This position is primarily remote with a preference for those residing in Eastern and Central time zones.

• Analysis:
  • Investigating processes to understand operations.
  • Researching, analyzing, and understanding workflows of end users.
• Building & Testing:
  • Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes.
  • Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety.
• Troubleshooting:
  • Resolving integration/mapping issues.
  • Methodically approaching problems or processes to troubleshoot and resolve.
  • Developing application and integrated test scripts.
  • Participating in thoroughly testing builds.
  • Providing on-call support based on application needs.
• Independently Interacting:
  • Establishing credibility at all levels and building partnerships with customers and colleagues.
  • Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems.
  • Comfortably presenting information to colleagues and end users and tailoring communication to the audience.
  • Communicating, collaborating, and sharing knowledge with the team.
• Developing Knowledge/Skills:
  • Obtaining an in-depth knowledge of the Epic platform for the supported application.
  • General knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise.

Qualifications

• Epic Willow Ambulatory build experience and Epic Willow Ambulatory certification are required.
• Excellent communication skills and customer-service oriented.
• Collaboration with IT staff and end users is key for this position.
• A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies.
• Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree.
• Proven critical thinking skills, follow through, and attention to detail.

Company Description

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences.

• Provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing.
• Home healthcare via Tower Health at Home.
• TowerDirect ambulance and emergency response.
• Tower Health Medical Group.
• Tower Health Providers (a clinically integrated network).
• Tower Health Urgent Care facilities across its service area.