[Hiring] Epic Senior Analyst, Ambulatory/ Bones @University of Miami

Role Description

The Epic Senior Analyst initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participates in on-call rotations and support and attends and participates in applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• Bachelor’s degree in relevant field.
• EpicCare Ambulatory, Kaleidoscope, and Bones Certifications required.
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization.
• Previous operational, project management, and organizational skills.
• Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences preferred.
• Familiarity with ophthalmology physician practices' workflows preferred.
• Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, imaging, and inpatient clinical preferred.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office).
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to lead, motivate, develop and train others.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical, dental, tuition remission and more.

Company Description

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.