[Hiring] Epic Revenue Cycle App Analyst III @Erlanger Health System

Role Description

Reporting to Patient Access and Revenue Cycle Manager, the Revenue Cycle Applications Analyst III is responsible for collaborating independently with system (clinical, revenue, ambulatory) management and serving as a technical resource to identify, analyze, prioritize, and resolve system needs.

• Uses cases, workflows, and metrics to configure, maintain, and monitor systems.
• Provides suggestions for potential application modifications, enhancements, or process changes as appropriate.
• Serves revenue cycle (i.e., Registration, Revenue Integrity, Billing, Scheduling, Coding, and Charge Master).
• Should have excellent customer service skills along with highly effective written/verbal communication and interpersonal skills.
• Works independently and relies on experience and judgment to plan and accomplish tasks.
• Days and hours worked may be variable.

Qualifications

• A Bachelor's Degree in Business Administration, Computer Science, or Information Management OR equivalent combination of education and experience.
• 5 years experience in a healthcare-related setting with knowledge of Patient Access/Revenue Cycle/Business systems.
• Understanding of information system technology and database applications is necessary.

Requirements

• Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education.
• EPIC certification in the module(s) being represented (preferred).
• Experience in EMR installations (preferred).
• 5 years experience with MS SQL, report automation knowledge, report writing (preferred).

Benefits

• Demonstrates strong knowledge of IS internal department processes as well as software application support.
• Demonstrates comprehensive knowledge of computer systems, applications, and interfaces.
• Demonstrates proficiency in all skills required to facilitate complex applications and system enhancements or replacements.
• Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process, and data flows.
• Demonstrates an advanced understanding of revenue cycle operations.
• Demonstrates attention to detail in data gathering, specifications development, and documentation and recording.
• Produces and provides analysis through reports, dashboards, and analytic tools to management.
• Develops metrics and KPIs designed to monitor the performance of management and staff in achieving SLAs adhering to process and the timely recording of pertinent data.
• Follows up on errors to determine root cause and recommend solutions.
• Develops reports and plans database additions taking reporting needs into consideration.
• Supports multiple concurrent projects and/or application modules, educates and coaches other team members, and manages user expectations.
• Demonstrates initiative, creativity, and flexibility in problem resolution.
• Exercises good judgment.
• Effectively manages work time while handling more than one assignment at a time.
• Prioritizes work assignments to ensure the appropriate work is being completed.
• Demonstrates integrity, credibility, and personal accountability.
• Sets high work standards.
• Seeks to share application and other specialized knowledge with peers.
• Demonstrates excellent oral and written communication skills.
• Demonstrates commitment to customer service.